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Found 6 results

  1. 2 years ago I requested DWP several times (verbally and in email) to remove my phone number from their systems and to stop calling me. - Their response to this complaint = "would i like a callback" doh.... Eventually DWP removed my phone number from their systems after I had notified them that I will resort to legal action if they do not do this. Since then, if I have had to contact DWP then I have refused to give my phone number. Some weeks ago I received a phone call from DWP CEO Office. This phone call should not have been made due to my previous request. In response to this phone call I contacted complaints resolution team and spoke with someone who has been dealing with my complaints since 2015, she stated that as far as she can see and as far as she knows, my telephone number has been removed from their systems and she can't possibly see where the CEO office obtained my number from. The cynical side of me suggests that DWP made this phone call out of spite in relation to my complaint of a few weeks earlier where DWP CEO staff implied I am a liar, then when I proved I am not a liar by quoting her a reference number she refused to apologise. I need to stop phone calls from DWP, but despite the fact that they have removed my number from their system, I still receive unwanted phone call from their CEO office. Breach of my privacy by DWP - informing my parents of my complaints.... During the phone call (which should not have been made), DWP first spoke with my father and somehow managed to verify that he is myself. DWP then went on to discuss my previous complaint with my father who was not aware I had a historical complaint (hes only aware of recent complaints). This has made my parents even more stressed in the knowledge of an historical complaint as since they have been helping support me financially during DWP pathetic excuses of they cant pay claim because my go fit note not matches exact date of claim etc. For my parents to learn that I had struggled financially previously and have an outstanding complaint worries them more as they are nearly 80. They were hoping that my complaints surrounding 2015 to present date would result in DWP realising that they are wrong not to pay benefit for sickness, this would then repay my debt to my parents who have been financially supporting me. For my parents to learn of a more historical complaint which has been ignored just adds to their worry. DWP called me 2 years after them removing my number from their system and requesting no phone calls due to mental health reasons. They also disclosed my personal details with my father. For my mother to hand me the phone saying its "DWP talking about your complaint from years ago" with a flushed worried complexion is horrible. I am trying my best to keep her from such worry given her age and health, the same for my father. Thanks to DWP incompetence they are both aware... I need to stop these phone calls! How?????
  2. Hi all Back in february I had a call from DWP saying they'd received information that my savings had gone over the limit for income support and requested bank statements for the previous 6 months. Some of those accounts had been closed and it was a bit awkward to get statements, the bank however provided a closing balance that detailed the sums in the account between the dates they were asking for (backward from Nov 16 - present) It also stated that thee was a zero balance and the account closed in January. I'd heard nothing at all for three months and then this evening got a call from them saying I hadn't sent all the statements in which i have. On the letter they originally sent, there was also a line asking for statement for any other accounts dating back to Nov 2014. I didn't send any in because there were no other accounts, however, they are now saying they made an error in their original letter and that i should of provided statements for all accounts going back to 2014. I've complied fully without hesitation up til now but the fact that they've only just (allegedly) started looking at my case and to not even notify me of the delay then claim it's MY error is crap. and I feel that I no longer wish to be so helpful. I've had three months of worry and it's not fair. Now I've got who knows how long before they make a decision. What (if any) are my rights here? I'm guessing that they'll use the non-compliance line and just stop my (and potentially my daughters too) benefits? BTW, it did turn out that my savings DID go over the limit for about a week by a couple of hundred quid. As soon as i got off the phone to the DWP, i immediately checked my account and on going back about a month did find the problem. I also called the investigator back and declared this- and this was caused by a large backpayment of benefits owed to my daughter for ESA and my benefits going in on the same day and a large deposit from the council related to 6 months of expenses they owed me). I'm my daughter's full time carer and i manage her benefits in my account as she still lives at home - she has a severe mental disability. All of this information is clearly shown on the statements i sent in. I had assumed also that as we both get benefits in our own right that we are both entitled to the savings limits (6k each) Can anybody clarify this point. I've always been super careful not to go over the limits as i know this automatically triggers a notice to DWP. This often means that I end up having to buy stuff that is not really required just to stay under the limits - an absolutely ludicrous state of affairs. My daughter is now 20 and will soon be moving out into supported living and I have always tried to save a little money from her benefits to set her up in her own home when the time comes. If anybody has some info or hints i'd be much obliged Stool
  3. Hi and thanks for any help in advance. I kind and generous person hit my car whilst it was parked outside of my house yesterday, they left no details sadly. I then phoned my insurance to register the claim and they did the DVLA conference. At this point the DVLA decided they could not continue and would not give a reason why as there was a third party on the line. I then phoned the DVLA to obtain the code to view the licence details and I was told that I have two licences why is news to me and they would not release any information until this resolved. They will not give me a time scale and needless to say that the Insurance people will not get my car repaired until they have this code. I am stuck between the DVLA and the insurance and I wondered if there is anything I can do to speed the reapirs up. Any help is appreciated although I fear that I am stuck until the DVLA finish whatever it is that they are doing.
  4. I noticed on my credit report some information that I disputed. I got a letter from the agency saying they had removed the entry while investigations took place. They later re-instated the entry, but not for 3-4 weeks. Is this normal practice? If it is, what is to stop people disputing all their credit file, and during the removed period, getting credit before re-instating of the entry takes place?
  5. Mirror Online wants to publish the electoral spending returns of every one of this Government's 330 MPs - so you can hold them to account on their spending We aim to publish online the electoral spending returns of every one of this Government's 330 MPs for the country to judge whether they were entirely truthful about their spending. The Mirror was the first to break the story in March that more than two dozen Tory MPs benefited from battlebuses packed with Tory activists but failed to declare any of the costs. Much more on the link. http://www.mirror.co.uk/news/uk-news/part-daily-mirror-peoples-electoral-8041095#ICID=sharebar_twitter
  6. The Financial Conduct Authority is currently investigating 29 financial adviser firms or individuals for enforcement action ranging from fraud to misselling - although it is investigating only two mortgage brokers at present. Responding to a freedom of information request from Mortgage Strategy’s sister title Money Marketing, the FCA says there are two mortgage broker firms or individuals under investigation as of 13 May. There is also one firm under investigation that sells both mortgages and other forms of financial advice. The enforcement actions relate to financial crime, mortgage fraud, misselling and the suitability of advice, treating customers fairly and systems and controls issues. Advisers are also being investigated for breaches of anti-bribery and corruptions controls, competence or integrity issues, complaints handling, undertaking regulated activities without permission and promoting unregulated collective investment schemes. Telos Solutions director Richard Farr says: “It is a small number but nobody wants to be in enforcement so one is too many. I would expect the number to rise as the FCA takes on new powers.” Link: http://www.mortgagestrategy.co.uk/latest-news/fca-investigating-29-financial-advisers-and-two-mortgage-brokers/1072251.article
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