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I tried to make an appointment with a very large national chain of well known opticians who offer laser eye surgery. As I'm profoundly deaf with a speech impairment I use sign language to communicate. With something as important as my eyes I would like to get the full facts with regard to the options of having laser eye surgery. I asked for a BSL interpreter and they said they would contact head office and get back to me. They have come back to me and said that it's not something that they provide and I would be responsible for providing my own interpreter and advised it would cost approx £80 - £150 They suggested perhaps bringing in a family member or a friend to speak for me. The latter is not possible as I do not have any local family and my friends are also deaf and sign language users. Are they required to provide an interpreter under the Equality Act under reasonable adjustment for auxiliary aids and services? A pen and paper would not be reasonable adjustment for me as BSL (British Sign Language) is my first language and has a different grammatical structure to written English. This post is being written on my behalf by someone else. Any advice would be gratefully received.