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  1. Hi, I hope someone can shed some light on this situation. We bought a new kitchen from a company called Kutchen Haus / Nobilia. My kitchen fitters began to fit the kitchen without too much problem bar a few missing parts. When it came to fitting the integrated fridge and freezer thats where the problem begins. My fitters unwrapped the freezer and fitted it into the unit and discarded the packaging. When they unwrapped what they thought was the fridge they realised it was actually another freezer! The second freezer was a better freezer so we decided to keep that and purchase a fridge from elsewhere as the company would take up to 6 weeks to get me the fridge i wanted. Kutschen Haus were ok with this however they said they were only willing to take back the original Freezer and provide a refund if it was in its full packaging. My problem is that my fitters threw away the packaging so where does that leave me? the freezer is brand new and has not even been plugged in! (it does have a couple scratches on either side from where the fitters took it in and out of the unit it was fitted in). My argument is that if they had sent the correct fridge and freezer in the first instance we wouldn't have this problem as the fitters would have fitted both. What are my rights in this situation? any help and advice is greatly appreciated. Many thanks
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