Oh dear what a shambles. I've read many bad things about Eaga / Warmfront I've had them round, and we qualify for the grant... however.... Assessor came round, sat down and went through some paperwork, He discussed what was/could be done and I mentioned the Open Coal Fire that we have as it's mentioned in all the brochures/website that they will convert to a "modern" (don't care) glass front fire (do care) in other words a stove. He said that it wouldn't be done as it wasn't a back boiler one, I pointed out quite clearly that nothing about that is mentioned whatsoever - and he swore blind that it couldn't be done, I even went online in front of him but he said no cant be done. To cut a long story short... He said that the cavity / loft will be done, and that they'll do draughtproofing etc. We are Oil fired, and to be honest it's fine and has recently been fully serviced and was given an 85% efficiency by the testers very posh test kit - it's just a bloody expensive way of heating. I really wanted the open fire sorting, I'm fully aware of the fact that a lot of the heat goes straight up the chimney and not only that it pulls a lot of cold outside air in to feed the chimney but to be honest we need it for keeping the main room warm enough. He stated he'd had a number of people who wanted it, and every single person got the same answer and that it was only applicable to back boiler installations. Once he'd left I rang WarmFront up to check, and got one of the most obstructive persons on the phone. I had "If thats what he said, it's right" then, "I can't tell you until I've had his report" and after checking further "The Rulez is the Rulez mate" and "No, you can't have a copy of the Rules we work to".... I have a very effective BS detector and aren't afraid to push hard.... I asked once again for the Rules and why they were sooo very confidential - bearing in mind that they are effectively an extension of Government and that in my opinion the FOI act applied... He then told me he'd complied with that by answering my question.... I laughed and pushed him even harder, as I deal with FOI stuff myself from time to time... In the end, after ten minutes on hold he came back and told me to search for a Statutory Instrument called HEET..... We then terminated the call.... I have spoken to the DECC as well, who are coming back to me apparently... I then setout to find the "HEET" SI... it doesn't exist, however I find it in the end... The Home Energy Efficiency Scheme (England) Regulations 2005 And lo and behold... In my eyes, I "Should" get reflective sheets behind radiators under section i and more importantly it CLEARLY states under point K that my open fire should be converted. Section 9 is quite interesting in the Regs... Looks like you can submit your OWN application.... I'm going to make some waves tommorow morning. I'm very easy going, but I HATE being lied to by people who should know better, and I shouldn't have to go digging up Stat Instruments to find out what I'm entitled to. I will keep this up to date