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Found 4 results

  1. In late April, my mother bought me a brand new Dell Inspiron 15 windows 8 laptop as a gift for my 20th birthday. As soon as I turned the laptop on, I ran into problems, the disk use would hit 100% just running background applications, making it nearly impossible to run anything else. And just the other day, I found that the laptop screen had cracked from simply being shut in the normal manner. I contacted Dell to try and sort the issue, initially we ran a diagnostic test on the laptop with the built in software, but it showed no faults. At this point, it was approaching the call center's closing time, so I agreed to have a call back the next day to try and resolve the issue. The next day came, and after waiting all day for a call, nothing came. I called back the next day, frustrated, but still just wanting a usable laptop, I spent a further hour on hold waiting to talk to someone, and when I finally got through, I was told exactly the same thing as the day before, after running further diagnostics, the computer still wasn't showing any fault according to Dell, again they said they'd call me back the next day, which I had plans for. Annoyed, and still wanting my laptop to be fixed, I cancelled the plans I had for the day in the hopes the issue would finally be resolved. After spending most of Wednesday 20th of May on the phone with Dell, still nothing was working, so they agreed to send out a technician to come look at the laptop and see what the issue might be. For this they told me to wait 48 hours for the appointment. 48 hours came and went, but as it was over the bank holiday weekend, I gave them the benefit of the doubt that they meant 48 hours on working days only, but I was still waiting a week later. Today, I received this email: "Hello Adrian,   This is in follow-up to your service request ........ for your Dell product.   We would like to inform you that we are still waiting for the product description to be updated on our records and it will mostly take about next 2 to 3 business days.    In case of any additional concerns/questions please contact us directly by replying to this email (DO NOT change the subject line). Our work hours are from 8 AM 8PM GMT (MON FRI).   Thank you for choosing Dell.   Abigail   Client Technical Support Specialist Dell | UK & Ireland Technical Support" This email only served to confuse me, as it's their product, so I don't know what description they were waiting for, and to be told that after waiting over a week already that I'd have to wait even longer, I decided to travel to their Bracknell office, as I was staying close by anyway. After talking to the receptionist at Dell, someone came down and told me that there was nobody in the office that would deal with my complaint, which considering this was a huge office, I highly doubt that there was nobody senior in the building that could have dealt with my complaint. I was told that the matter had however been passed to a senior member of staff, who would be calling me today to offer me a resolution with my issue. It's currently around 10:30 in the evening here, and I'm still waiting on the call, so yet again, they've failed to keep phone appointments they promised me. Also, when I was talking to the lady she was saying "not to worry because the people that call back will be proper British people" which I feel was hugely inappropriate and also insinuates that I have a racial issue with their call center staff, (I am an avid human rights and anti-discrimination campaigner, and was horrendously insulted by this). This has now been going on over two weeks and I'm completely at the end of my patience with Dell, and fail to see why I should even want to remain a customer of theirs after weeks of what has been the absolute WORST customer service I've ever experienced. My mother is also terribly upset as she worked hard as a single mother to afford to buy me such a lovely gift, and now she's out of pocket and feels responsible for the grief.
  2. Dear Dell Customer care , On 27th May,2013 I bought a "DELL INSPIRON 5521 Base (Service Tag : xxxxxxxxxx , Express Service Code : xxxxxxxxxxxxxxx)" at Peterborough,United Kingdom . Unfortunately, your product has not performed well since the very beginning . I am disappointed because I had to replace my faulty hard disk within 4 month of purchasing the laptop . Now before completion of 1 year , the LCD screen has turned into white and I am not being able to see anything on the screen. I have already communicated the same to the customer support centre of Dell care . Please note, my Laptop is still under warranty period . The damage caused by the electronic failure and not caused by any external pressure , still the Dell customer support centre still wants a fine of amount £130 for the repairing of the LCD screen . To resolve the problem, I would appreciate if you kindly repair the LCD screen without any fine considering that the laptop is still under warranty period OR refund the entire money to my HSBC bank account as I do not want to face any other problem with the laptop. Enclosed are copies of my records : Order confirmation . I look forward to your reply and a resolution to my problem and will wait until 17th April before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the below address or by phone : Mail id : Ph no : Sincerely, xxxxxxxxxxxxxx
  3. Hi there, I'm a newbie to this site and would like some advise please. A Dell Inspiron laptop was purchased from Tesco.com in November 2011 for my mother and was put onto my nan's credit card. It was bought to give my disabled mother a link to the outside world and a way of making new friends and interests. Approximately 3 weeks ago it refused to come on and emitted a certain number of beeps - in this case, 7 which indicates processor failure. Sadly, the warranty expired in November 2012 so the laptop is not covered by either Tesco or Dell. I intend to contact Dell and raise issue with the fact that an expensive laptop has gone fatally wrong after 18 months of very light use and as such was not fit for purpose. I am aware that goods have a certain 'reasonable time' in which to go wrong and am unsure of how long a laptop is meant to last but I think 18 months for a well-known brand laptop is rather poor. Can anyone give me any advise on how to proceed? Failure is not an option, I will hound them until they give in but need to know the correct information to quote at them. Many thanks in advance, Kat
  4. I keep getting messages on my laptop telling me that my battery is near the end of its battery life and it needs to be replaced. Mine is current a 6 cell. Where can I get a 9 or 12 cell from, please? They do them on the Dell website; but I am not paying £112 for a battery.
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