Hey again. I'm in my last few weeks at ingeus, sentence is due to end on the 12th September. I received a text on the 28th August asking if I would be interested in a job in a sterile production line, I replied yes. I got a text back saying "I am holding a session next week and will give you more details. What is your surname" I replied with "Thanks. My surname is: ****" text back from ingeus said ""Thanks I will contact you shortly" Well almost a week has now passed, I have another real interview for a different factory job tomorrow at the ingeus office they called me to tell me about that 29th and sent a reminder text minutes after the phone call saying: "Your interview is on the 3rd of September at the Ingeus office at 9.30 with **** *****" but said nothing about the sterile production line candidate pool appointment. Today my advisor called me up and said "You didn't attend the candidate pool today." My reply was "which candidate pool? I only know about the Bombardier interview tomorrow." She said: "For Fineleys, we sent you a text out yesterday to remind you" BUT I DID NOT RECEIVE ANY TEXT!! I didn't receive anything regarding this. She checked the "system" and said "It was sent out yesterday, Monday the 1st at 1.32pm so where was you?" I explained "I didn't receive a text" she said my actions are "unacceptable" And went on to say she is "raising a doubt about my willingness to find work to the job centre" despite my efforts of trying to explain it to her. How can I prove that I didn't receive a text?? I can show them my phone but they can just say I deleted it or something. But I honest to God, did not get any text!! Just lately I have had trouble sending texts sometimes I have to resend it 3-4 times and restart my phone to send one message, maybe I have trouble receiving them too, I really dont know, because I don't use text that much anyway! Do I actually stand any chance in proving my case? What can I say/do? I have done everything else they have asked of me. Rarely missed appointments, when I did I had good reason, for example my grandma died last year. I even have an interview tomorrow. Is that not showing willingness to find work? I have had many interviews aside this one by the way and I always provide proof wherever I miss appointments or not. Now I am going to be castrated for something that is not even my fault. Please help me. And thanks!