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  1. Hello, We are having problems with Talk Talk. The situation is as follows. 'We' have a contract with TalkTalk at the moment. It is in an imaginary name. My mum's ex-partner has signed up to TalkTalk as Mr [random intial] [mums name and surname]. And pays on direct debit from his own account. Obviously such a Mr does not exist. Every time TalkTalk phones and we answer we explain to them that such a person as they wish to speak to does not exist, but they refuse to speak to me or my mum, they are only interested in a Mr [as we are both female we do not match the criteria]. The problem is that mums ex-partner is planning on moving out. He wanted to cancel the contract but missed the date and it automatically renewed; he then lied to mum and said that he can either cancel the contract or transfer it into her name [and that it would be better for her to start paying the direct debit herself]. Mum said no, and that she wants to change to Orange. Now he says he will cancel the direct debit and TalkTalk will pursue action against mum since she lives at the address of the contract and initially allowed TalkTalk to set up this contract with her ex-partner [since he needed her permission as the house is in her name]. I phoned up TalkTalk to ask them for what will happen if mums ex-partner cancels direct debit, but after waiting I ended up with the wrong customer service got transferred to a person with terrible manners who after asking me for my house number dropped me back into queue without any explanation. I then had to listen to music for over 30 minutes until I eventually gave up. Not sure how much help they would have been as they have previously refused to talk to us, and when we gave them the correct name of the ex-partner they have done nothing about the matter. Can TalkTalk legally demand mum to pay? She never signed anything or paid them, and she is not a Mr. Can we sign up for Orange now while the phone line is still active? which would effectively cancel TalkTalk contract and her ex-partner would get the bill for early termination? Any suggestions would be appreciated.
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