Hey People, I am looking for some advise. My car was damaged by a valeter in the Ilford Exchange, the valeters denied liability so we had to get security to check the CCTV to prove the car was not damaged when we entered the car park. After this the security advised me to pay for the valet and claim through the insurance. They gave me their names and contact details and assured me they would support me as was a customer of theirs. Once i got home i called the insurance who advised this would not be covered as it was not an accident which was very upsetting to hear. I have since made contact with the head office of the valeters who have refused to accept liability on two occassions dispite the fact they state they have spoke to the security guards who were onsite at the time of the incident. I am stuck now and have no idea how they have any grounds to deny liabilty, the thing that is most upsetting is that i was advised completely incorrect information and i actually had to pay them for damaging my car. Any advise would be gratefully received

My car brokedown on Saturday night (16/01/2011). I called the AA.. They came within an hour.. The agent couldnt fix the car and diagnosed it as a broken timer belt with possibly bent valves. The car was dead and immobile. The car was recovered by tow truck and left outside the garage.. The car was set down by the AA agent in whatever space was available near the garage. He parked it with the near-side two wheels on the footpath. It was dark and raining heavily. The garage was closed on Sunday.. On Monday morning (18/01/2011), I met the garage guys and handed over the keys and they then took a day or so (due to bad weather, incessant rain and lack of staff) to move the car and start work on it.. They had the car for the rest of the week and I picked up the car on the Saturday. When I picked the car there was a PCN stuck on the windshield. Here I must clarify there was a sign allowing parking on one side of the sign and my car was parked on the other side. The sign at the location indicates, using an arrow, the direction and point from which you can park with wheels on the footway. I appealed against the PCN and also had attached the garage bills. Soon after my appeal, I got a letter from Redbridge Parking asking for proof in the form of a letter from the AA. I called the AA and got a letter which I sent them. Now I have got a letter from them rejecting my appeal. Redbridge say that they cannot cancel the PCN because the AA moved the vehicle to the location where it received the PCN therefore the vehicle should have been parked correctly. I have two options now.. Pay the reduced amount £50 within 14 days.. If I do not use this option, a Notice to Owner will be sent to me, the Registered Keeper, at the full penalty of £100.00. I am then entitled to a further representation to the Council’s Appeal Services. Should your representation not be accepted then I will have the option to make a further representation to the Parking and Traffic Appeals Services (PATAS). As I have indicated, the circumstances were not normal. I was not in charge of the vehicle when the alleged violation happened.. The car was dead and wouldn't start.. There was no place to park near the garage. This infuriates me.. This is greed, opportunism and a frantic way by the council to make more money out of me. Any help would be appreciated. Should I fight, what chance to do I have of winning this case with PATAS.. Am I better off paying the reduced amount. Sincerely