Hi, the OH has a new look account and has been "late" a few times and has had £12 fees added to her account, this totals £72, at first her payment schedule was for the 1st of the month but this was changed to the 5th, she can't remember if she was notified of this. If she missed a payment by a day they would ring up multiple times each day until the payment was made. First question, are these able to be returned. Second, where do we start with? SAR? Regards, DreamEater.

Partner took out a loan for the value of £558.00 for a Sofa at Harveys. it was on a 12 month deferred payment. if paid off in full within 12 months no interest would be charged. we have made a total of 13 repayments at £28.82 per installment following the end of the 12 month deferred period, i have requested a early settlement as i would like to clear the loan off for my partner to save interest. We had the settlement of £576.39 I thought this was high considering we have paid a total of £374.66 off the loan already. After speaking to Ikano Financial Services, they said the interest is charged from the date of the agreement being signed. However, They refuse to accept that the credit agreement does not allow for this as it clearly states the following. Ikano PRE-Contract credit information gives the following information The total Amount of Credit £558.00 The Duration of the agreement: 36 Months Repayments: 35 Monthly repayments of £28.82 and a one off payment of £28.50 Total amount repayable £1037.20 The rates of interest which apply to the credit agreement 26.4% Annual APR 29.8% - The Loan duration on the pre-contract states 36 months (3 years) but the fixed sum loan agreement states 48 Months (4 Years) Fixed-Sum Loan Agreement Cash Price: 618.00 Deposit £60.00 Total Amount Repayable: £1037.20 Amount of Credit: £558.00 Total Interest Charged: £479.20 Duration: 48 Months I would also like to know how they worked out the repayment amounts of £28.82 per month, every loan calculator i have used on the internet does not agree with the above figures. [ATTACH=CONFIG]50441[/ATTACH]

Hi, this thread is to deal with the Principles part of my bigger debt problem found here, it explains how I got in this position and the overall debt mountain involved: http://www.consumeractiongroup.co.uk/forum/showthread.php?387784-Big-Debt-Problem...HELP Stopped paying them in December when I cancelled my DMP… Shall I CCA them?

Hi All, please bear with my rambling on, its a good story I've gone backwards and forwards with Ikano for a couple months now so thought I'd post on here to hopefully get a bit of advice. I have a default on my credit file that was put on there by Ikano Finalncial Services for the sum of £220. This is for non-payment to a store card that had a credit limit of 125£.. now sure how it got upto £220.. late payment charges? The card was actually took out by a family member of mine, which i wasnt aware of.. i could prove this in the blink of an eye but I dont really want to file a fraud claim against my family... Anyway, I sent ikano a nice letter asking them to remove it, its been on there for 3 years now, i only found out about it after signing up for checkmyfile as the other sites wernt showing it as a default, only satisfied. they refused to, which i expected them to do. The latest letter i sent them was asking for a true copy of the default notice letter they sent out... I got a letter back, including a copy of their default letter, saying "we do not retain any original default notices sent or are able to provide proof of postage; as a business we are not obliged to do so. it is normal practice to send out a template letter..." they said they sent the default letter in March 2010.. the letter has no mention of a default being put onto my account... basically says i am behind with payment and they encourage me to call to speak about my agreement. now.. they say they sent the default notice letter in march.. which doesnt actually make me aware that a default will be put on my file.. and they then defaulted my file on march 5th? so even if they sent it march 1st.. i received march 2nd.. thanks for the a nice time frame to make a payment... my credit file shows that Jan 2010 i was 3 late payments.. FEB is green (OK).. March upto sept is default i have the image but cant post cos im new on the forum! any ideas where to go next with this? was the letter good enough if no mention of a default was made? if the extra £95 on the final balance is from charges.. is this ok or not? (initial card balance £125 - default £220) the timing? saying they sent the notice in march but then defaulting me on the 5th march? Any help of advice would be much appreciated. Thanks.

I have just received a letter from Ikano charging me £12 arrears fee for receiving their payment on the 17th when it was due on the 16th. I had paid on the 16th using their new payment facility which I initially struggled to get through but did. They are trying to charge me because they claim to have received it on 17th. I offered them the opportunity to reverse the charge and the person I was speaking to said he would only offer to return half of the amount. The strength of his argument is that on the statement it has a small line underneath where it says "Payment to reach us by" saying (allow 5 working days) in brackets. I drew his attention to the fact that it says nothing of this on the information they sent regarding using their new payment facility and I advised him of the basis of the rulings under UTCCR. As he does not seem inclined to remove the charge I will first write a complaint to them as part of my pre-action protocol then happily sue them for £12 plus costs of action. Should anyone else run into the same problem I hope you follow the same route. Service Charge Support LLP Ps I hope this can be tweeted to them.

Hi all, We've been trying to deal with our debts with help from people on here for a few years and something happened yesterday which I'd appreciate some comments on; One of my OH's smaller creditors, a New Look store card (Ikano) has written to us to tell us that on 30th August, the account was sold to Lowell Financial and that our reduced repayment can just continue as normal, but to them instead. We've had these sort of letters before, so no problems there. HOWEVER; The letter was sent to my OH's EMPLOYER (to be precise, she left less than a month ago). Bearing in mind that my OH used to work for an Accountancy firm, this has caused considerable embarrassment. We have literally NO IDEA where they got the address, and why they have so clearly totally fudged up their address records. There's only less than £140 left owing. I'm seriously, seriously annoyed that they've done this, especially since they point out in the covering letter that they are 'aware that you have been working with a Debt Advice Agency to help you manage your financial affairs'. Surely this is a breach of data protection or something?! The address of the previous employer is made out to look like a street address (i.e. 25 something street, somewhere), when the actual 'proper' business address is a unit number on a business park, so it doesn't make sense where this address has come from. The original card was taken out way way before she even started working there, so my idea that maybe they asked for her employer when she applied for the card doesn't tally. Anyone else had this experience? It might sound daft, but I'm so bloody annoyed!!! And how do I know they haven't sent other stuff elsewhere?! GGGRRRRR!!!