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So after reading previous threads regarding the company ICS I can see I am not the only one with a problem. I thought it was about time to start a new thread. I am currently in the process of what you could call a complaints battle with ICS. I signed up to do an English Literature A-level with them in January and have had many problems. I think they are unprofessional, unhelpful and definitely not worth the £400 I spent on my course. The problem I am currently having is trying to get my complaints answered to a satisfying degree. After a number of previous issues with them and my course which I tried to address and deal with (with very little help from them I might add) I have requested a full refund. They have told me I am not eligible for one as it is past the 10 days cancellation period. Although I understand their policies and reasons for having such a policy, they do not seem to understand that I am not attempting to cancel with them because I have suddenly had a change of heart, I am trying to get a refund based on the fact that due to their staff's incompetence and their inability to provide vital information with regards to the course I no longer feel confident enough to do my english a-level particularly not with them. I would really appreciate any support or advice anyone can offer with regards to this issue and how to proceed. I do not want to let this go as I have paid them almost £400 for services that they have not fulfilled. Thank you.