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Found 2 results

  1. I recently transferred my mobile number to Hutchinson 3G after reading the mobile page (below - link accepted after 10 posts), promising extra £10 in reward after first top up with £10. So today I topped up £10 and called customer service to ask why I didn't receive the extra reward. The customer service said that the campaign is obsolete and the page is no longer valid. But the page is available and I saved it for you. Let me know if other proofs are useful. I will upload the picture snapshot and saved page after I have more than ten posts. I copied the content below:
  2. Hi guys, There are a lot of threads on this site already dedicated to Roxburghe (RB) / HFO Services (HFOS) and Hutchinson 3G (H3G) but I would like to bring to attention my own case as I have a few issues that I hope to seek advice for (... and apologies if you guys are bored to your back teeth with more of the same recurring themes ). My experience with HFOS and RB has been distressing and upsetting. They appear to use deceitful and dishonest tactics to bully their victims into submission and I am determined not to let them win. I have no knowledge of the alleged "debt" for which they are attempting to recover as I closed my account with H3G with a zero balance back in 2004. Background details (pieced together from recollection and the very little written correspondence I have had with the trio of aforementioned companies): 24 July 2003 : Contract with Hutchinson 3G for a mobile phone handset and monthly tariff underwritten for £38.00 per month 28 December 2003 : Due to extremely poor reception and quality of service (phone call drop-outs, SMS messages not being sent / received) I cancelled the contract via a telephone call. The service centre employee was happy to oblige under these particular circumstances. No written confirmation given. No further written correspondence from H3G (including bills) March 2004 : H3G informed me of an outstanding balance of £49.84 from November 2003 30 March 2004 : Final balance paid to H3G 09 July 2008 : I received two letters from HFOS titled "Notice of Transfer" and "Notice of Assignement of Debt". The letters stated that the debt was assigned by H3G on 31 July 2007 for the amount of £173.20. The signees were 'D Hashan' ("Telecoms Team") and 'Jane Parker' (Manager, "Telecoms Team"). The Assignment letter claimed to include a letter from H3G stating that the debt had been assigned. There was no such letter included in either items of post. 01 August 2008 : I responded to Jane Parker expressing my surprise. I stated that to my knowledge there was no outstanding balance with H3G. I also noted that there was no letter of assignment from H3G included in their correspondence. I received no further mail from HFOS. 24 November 2009 : I received a letter from Jonathan Stock at RB stating that the debt had been passed to them by H3G (not HFOS?) and the amount to be recovered was £298.21 (!) 27 November 2009 : Feeling empowered by various forums (possibly this site) I found a template letter stating that I do not acknowledge the debt and require documentary evidence that the debt exists. I made the schoolboy mistake of signing the letter... December 2009 : RB responded with a compliment note (no letter or explanation, not signed or dated) stapled to a printout of a screenshot of the H3G accounts software with what appeared to be a ledger of my account with H3G. This ledger showed that H3G continued to bill me for 4 months after the account closure. A balance of £163.20 is visible on 28 May 2004 and this is flattened with an adjustment on 6 June 2007 (possibly the sale of debt to HFOS). As this screenshot in no way constituted proof of an outstanding debt I chose not to humour them further and to get on with my life. Oct 09 - Sept 10 : RB continue to send SMS messages to my personal phone and leave voicemails from random mobile numbers pretending to be solicitors and requiring urgent response. Solicitors do not work like this. I ignore them. 25 October 2010 : I received a letter from Nick Krauspe of RB stating that I agreed to make a payment to them as part of a plan to settle my debt. They state this agreement is legally binding and as I have failed to make a prompt payment they will charge me £12.50 for the pleasure. The letter also mentions HFO CAPITAL LIMITED for the first time? I am HIGHLY concerned about this letter as it would appear that SOMEONE has entered me into a CCA without my knowledge or consent (possibly by lifting my signature from previous correspondence?). If this was the case would it reset the timer on the "debt" to avoid being Statute-Barred? Should I send a letter to RB by special delivery demanding to see proof of this "agreement" such that I can forensically analyse the content (if it exists) and thus be in a position to take legal action? I have signed up to CreditExpert to check my credit report and hope to complete this in the coming days. I will attach censored versions of all the correspondence I have had in the next posts in the hope that you can give me the confidence and empowerment to fight these intolerable, abusive, dishonest scalliwags (!). If you can help then I will happily donate the entire alleged debt amount to CAG (and even if you don't I may well dig deep as you give many others the courage to speak up and fight their cases). Many thanks in advance.
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