I was a member of an organisation called myphoneclub which provided connections via Orange(EE) on a 30 day contract basis. I ported my two numbers in from Carphone Warehouse over a year ago.
On 7th February I received an email from myphoneclub to say they had ceased trading and called them. They advised that someone from orange would be in contact to sort out the phones.
On or around 20th February I was contacted by Avenir Telecom a reseller of EE(Orange) who offered to put me on expensive 2 year 4G EE contracts. I refused. No other service from EE was offered to me or available even though I asked and my request for PAC codes was refused as they said they had no control of the numbers.
I contacted Orange direct who refused to speak to me as I was "not the account holder" but took my word that myphoneclub had gone bust and disconnected my service and that of hundreds of others.
The following day after I contacted the Executive Office the service was restored and I was advised Avenir could offer all the services of EE including prepay and 30 day contracts.
Getting back to Avenir they said they could not, blaming EE who they hate and my service has gone down once again.
This has been a long saga and I have only provided the high lights but here is my best understanding of the situation:
Orange has a distributor called Avenir
Avenir sold Orange services to myphoneclub. Orange say this makes myphoneclub Avenir's customer.
Avenir are insistent they will only reconnect numbers on two year contracts and both Ofcom and Citizen's Advice have said contractually they are within their rights.
I dont want to be forced into long and expensive contracts for a dubiuous 4G service I dont need but I dont want to lose my numbers. It particulary galls me that they should use the threat of permanent loss of numbers to force people to sign up, particularly people who joined myphoneclub in the first place in order to avoid long contracts.
I would be most grateful if anyone can come up with any solutions. It has been suggested to me that I sign the contract then cancel within the time limits of the distance selling regs, getting my PAC's at that point though I don’t think that is much of a flyer.
What I really want is some sort of business or contract law that I can apply in order to get a pre pay or sim only contract out of Avenir or failing that a strategy along the lines of first sign to restore the service then sue using the following......??. Is there any kind of unfair business practice legislation, or abuse of dominant position provisions anywhere.
Any thoughts or ideas most welcome.
Put your questions here.
If you are ex myphoneclub in the same boat, please make yourself known either on here or privately if you prefer. Lets form a a gang!