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I got my fuel bill on the 8th Mar with an rather inaccurate estimate i gave them the actual readings and a new bill was issued the same day, arriving in the 13th Mar. On the 14th Mar I got another bill that was an estimate for the fuel used on the 9th mar. Today I have received another estimated bill for the fuel used on the 11th Mar. Talk about payment by instalments!. I spoke to their CS people and guess what they suggested? I give them todays meter reading and they can send me an updated bill for the last week to go with the correct one of earlier or they can update the one of the 8th and I pay the new one all together . At no point did they suggest that they would stop sending out bills on a daily basis. I suggested that at least they wont have to ask for a meter reading when I switch suppliers if they continue with this nonsense and therein lies the problem , they cannot see that it is nonsense to send customers bills every day (even if by error)
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS