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Found 2 results

  1. Was looking forward to a week away... until we got here at first was just disgusted at the state of the caravan, we have found food stuck to the surfaces, blood on the quilts, damp + mould on the mattresses, site came out and changed the mattress, but stated they had no other caravans avaliable and that cleaning had gone home thought we would make the best of it but then found issue after issue after issue with the caravan to the point where it is not only disgusting in state but also in my opinion unsafe. here is a full list of issues found so far - and i will say so far as everything we do seems to show up more issues, ill start at one end of the caravan and try and move around Gas fire igniter not working Crumbs on areas around seating Gas fire side inspection cover - child can get hand in back of fire Hole in carpets Hole in stool Missing safety notices near door - just bluetack marks left Dirty plates Dirty sink Pubic hairs in cutlery drawer!!! Oven door doesn't shut Oven igniter button missing Kids room light switch coming off wall Kids room shelf stuck on with sylicon - this is because wall is damp and simply pushes in and out Kids room mattress appears to be an old sofa cushion complete with cutout... Toilet seat missing stand off rubbers - but only on one side curtain rail ends are made out of elastic bands No locks on kids room windows - or opening restrictors Blood on quilts Missing edges on shelves Double bed is a fold up metal frame - not an issue if it wasn't bent BEST FOR LAST gas boiler inspection "certificate" is a single sticker stating date tested and next test doubt its safe anyway as boiler ignition switch is broken - someones idea of fixing this is to poke the pilot light windows glass out so that they could put a match in - you can reach in and touch all the elements see below for examples videos first then photos going to email a near identical copy of this to CEO email but not holding out much hope of anything being done
  2. we booked a holiday last oct, 2011 for this aug 2012, with hoseasons. we did this on the low deposit offer they had on at the time of booking. because i work for the nhs i should have got some sort of discount and had to ring through for this to be applied. after thinking all was well, we sat back. we recieved no confirmation of booking via email or mail. several weeks went by and still nothing. i rang them and informed them that i still had no confirmation and wanted that details of the booking and when to pay. still nothing although i was told they did send it though and i should check my junk mail. althogether i must have rung them about 3-4 times asking for this and giving them two other email address. AND STILL NOTHING. i decided to give it up for a bad job and aranged an alternative for the family. i have now just recieved a letter informing me that unless a make a full payment of the arranged deposit they are going to take me to court in the next 14 days., and get a CCJ. i have made contact stating i never recieved any confirmationa - they have told me, that they will give another chance and i can rebook for next year at the same place. i have told them i do not want a holiday with them after being treated like this. am i leaglly bound by a contract and are they going to take me to court???
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