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Found 16 results

  1. Ordered a new sink & taps from Homebase which should have arrived on Friday. Got a call today saying it wouldn't be in this country until mid DECEMBER. Is it legal for firms to advertise retail goods they don't have??? How widespread is this in other retailers??
  2. We bought our kitchen and appliances from Hombase back in January 2014. We bought an oven package which included oven, hob and extractor. At the time of purchase, they tried to fob us off with extended warranty, we said no because under the Sale of Goods Act you are covered up to 6 years if items develop electrical faults. 14 months after purchase, the oven started to cut out when heating up and was making a loud rattling noise. We sent in am email to Homebase; they said for us to get a tester out and they would honor the call out charge and replace the oven if it was fault
  3. Hi all, We bought a Homebase Kitchen in 2011, which comes with a ten year warranty. We had it fitted professionally while having other building work done, and it quickly began to deteriorate. The kitchen was a shaker style with (what appears to be) doors wrapped in vinyl and a plate rack with painted components. The paint on the plate rack was the first to cause problems - flaking off in large chunks until the whole wooden section was exposed. We also noticed on a few of the doors had started to split across the top edging causing the vinyl to crack, and on an open-fronted unit the pa
  4. wondering if this is wrong the same product but different prices and argos stating web exculusive and half price [ATTACH=CONFIG]57838[/ATTACH] [ATTACH=CONFIG]57837[/ATTACH] any comments?
  5. The girl in this story is my lovely partner who had a very bad experience with Homebase, and I want to share it with you all to see if you had experienced anything similar and what you did to sort of the situation. This story is about a girl that had a bathroom that needed a complete makeover as it looked like it belonged on the set of Austin Powers. So this girl started working a second job and saved every single penny she could, she worked her fingers to the bone till one day she had a nice little amount stashed away. After months and months of work she finally came to the point where
  6. Home base have done me wrong! I'm here because I've never had an issue to really complain before. I had paint mixed to the colors I wanted in satinwood but even though it says satinwood on the tins it's matt. All my hours of rubbing down the chairs ruined, also they've been freshly woven with fabrics so to repaint is impossible but it's all peeling off. Also my kitchen cupboards are ruined and peeling. I am an amateur so thought I'd done something wrong but as I'd sanded and sugar soaped everything when a friend who paints visited and I asked them why the peeling was h
  7. The owner of Argos and Homebase has set aside £25m to compensate customers who were mis-sold payment protection insurance policies on household purchases ranging from televisions to kitchens. The charge, which equates to 25% of Home Retail's profits this year, relates to PPI cover offered to shoppers who bought goods on credit through its financial services arm. Although the store group has made similar provisions before, they were not made public as the amounts were thought too small to be material. http://www.theguardian.com/business/2014/mar/13/argos-homebase-compensate-sol
  8. I'm after some advice on a tap that I purchased (as part of a new kitchen) from Homebase. I do not believe the [incredibly expensive] tap is fit for purpose or of satisfactory quality. Unfortunately I fear it may be too late to reject the goods. The other issue is that the tap is installed in my sink which is sealed into the worktop. It could be removed but it would be tedious and hard work - something I don't think I should be doing. It's also not something I can be without for ANY period of time. I arranged independent installation of the kitchen but the fault is certainly not due
  9. Ex Newsreader; Peter Sisson's has made the headlines regarding a ticket issued by Smart Parking when shopping at Homebase. The link to the story is here: http://www.dailymail.co.uk/news/article-2477165/How-Peter-Sissons-received-Homebase-apology-90-parking-ticket.html
  10. I bought a bed through Homebase back in May this year. I bought it in the sale reduced from £400 to £170. When I ordered it I was given a date 2 weeks later for delivery. Then they called the day before delivery was due to push delivery back another 2 weeks. When the bed was delivered we put it together and although the mattress was much thinner than the "luxury" mattress we where told it was including it was ok. It lasted 3 days and the top of the bed collapsed, the wheels from the divan had gone through the material, and the head end was lower than the feet. I called them the next morn
  11. I should prefix this by saying that this is now an academic point as we have found an amicable resolution to the issue, but I would like clarification none the less. I recently spent £6500 supply only on a Shcreiber kitchen from Homebase. This order was based on an in-store design that we arrived at. Upon delivery a number of panels were damaged. It transpired that one of the damaged panels was also not required. Being able to physically position the items made clear a much better way of achieving the same result - something that should have been noticed during the planning stages. T
  12. Only someone very naive could believe private firms are participating in the government’s workfare scheme because they want to provide work experience for unemployed people out of the goodness of their own hearts and not as a way of reducing their wage bills by using forced labour at taxpayers’ expense. But ask any of them and they’ll swear the workfare people they’ve taken on are extra to their requirements and are not – repeat not – replacing jobs they would normally have had to pay someone a proper wage to do. Well. It looks like Homebase have accidentally let the cat ou
  13. I ordered 4 items online from Homebase on 30/04/2013. They have not yet been delivered. I wanted to refund/cancel 2 items on 10/04/2013. They have confirmed refund and processed (for the 2 items), but I have not been creditted with the money. They quote 5-7 days for refunds, it is now 10 days, still no refund and now they are not replying to emails. They are deliberately holding onto my money. They can process sale payment within seconds, yet refunds take weeks! Is this not "Evasion of liability by deception, UK Theft Act 1978 - Section 2: ...induce the creditor to wait f
  14. I arrived home from work tonight to find our new £900 sofa was in fact half of the one we ordered, and half of another one, as well as a two person footstool. This only became apparent when my wife unwrapped it. She phoned them straight away and they said they could only replace / collect next Monday (6 days away). I phoned to complain and they said the earliest they could collect would still be Monday. I do not have the room for this mismatch in my house and with an 11 month old baby its dangerous. Also, their returns policy on the website states that goods to be returned must not be use
  15. I ordered a shower screen from homebase online, paying for home delivery as unable to fit item in my car. I took a day off work to take delivery of item (as 8am-8pm was the only timescale they could give). A dining room table from Argos was left outside my front door (they didn't even knock). They won't send another shower screen and they won't refund me as I used my husband's credit card - although of course they were quick enough to take the money. Very upsetting dealign with customer services as each time have to wait 24 hours for email response or phone calls take an ho
  16. Hi, You may find the following video useful...it is part of the Money Progam investigation into this mafia industry...if you receive a PCN...just ignore it all other letters that follow...all Private Parking firms are acting illegally...when they try and bully you into paying "charges". The PCN you receive is not a parking ticket which is issued by a authority like the police since you have broken the law...a PCN is not penalty you have done nothing wrong or broken any laws...keep passing this message around...post the video everywhere...http://www.youtube.com/watch?v=XAIcdi9niHA
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