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  1. Not sure where to start with this as it's a bit complicated. I recently changed banks and there was a mix up with my DD so I ended up on the phone to them to sort it out. So I was told I was eligible for an upgrade to 50Mbps, which I didn't need really but it involved getting a new router and my old one was maybe starting to fail (not sure) so I went for it anyway. They told me it would be £25.70 per month, nearly £5 less. They didn't tell me this would tie me to a new 12 month contract or that would be a connection fee. Anyway, I got the fee waived after complaining that my bill had gone up by about £1 instead of going down. They agreed to compensate me by taking £10 of my next bill so I would be paying the same at least and I accepted. Then, after not receiving the £10 credit on the subsequent bill and on the bill after that getting charged £36.something (which included a £5 charge for a failed DD payment that they agreed to waive) I called them again. This time I was less negotiable and demanded that they reduce my bill to £25.70 like I was told in the first place, or else I'll walk and after some bartering they came back and offered me £25.25 per month, and next month is to be about £12! So that's all good IF they stick to what they told me they were going to charge me! I'm not happy about being tied to another 12 months though, and I have 14 days to cancel this. The reason I'm not happy about this is because I may at any time over the next year move to an area where there is no coverage and then I will be liable to disconnection charges. My 1st question is - where do I stand with the 12 month contract thing? Can I dispute this? I've been with them for 5 years, and they also didn't tell me about this when I agreed to upgrade. If I don't sign the paperwork and send it back will I still be tied to the 12 months contract and they disconnect me? I'm not sure what my other questions are because I'm still waiting to see if they stick to their side of the deal this time. There are other providers out there offering better deals to new customers so I'm tempted to cancel this within the 14 days they say I have and sign up elsewhere. But the internet has always been pretty reliable and there's no cap on downloads.
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