As anyone who has a computer with Windows 8 installed by the manufacturer will know, the Windows system has been upgraded to Windows 8.1 and this is a free upgrade. Most computers have a recovery partition so that the computer can be recovered to the way it left the factory should the need arise. We are also told the very first thing to do on a new computer is to make a backup of the system onto DVD so that can be used should the hard drive fail and you lose your recovery partition. Now anyone with Windows 8 who has upgraded to Window 8.1 and who has done a recovery will know that after the install of Windows 8, you then have to visit the Microsoft update site and download and install hundred of updates. You cannot upgrade to Windows 8.1 without the updates. When that has been completed, you then have to visit the Microsoft Store and do the upgrade to Windows 8.1. This is so time consuming that you can expect to be without your pc for the best part of the day even with an Intel i7 system and 100mb broadband. HP will only allow a user to make one recovery copy. I can understand this as any more would be for sale on ebay. I emailed the boss of HP who escalated my email and details to call. I called and explained the above and asked if HP had plans to allow users/owners to make a second recovery disc while using Windows 8.1, Windows 8 is now redundant. Their response was an astounding 'NO', we have no plans or intentions to help you or any other HP owners recover to Windows 8.1, the tone intimated 'we have your money now bugger off'. So HP, you can stuff that colour laser printer I was looking at, I will now choose Canon.

First post here, hopefully won't be bashed about. I've spoken to a Legal&Tax helpline (bundled with my current account - before posting here) this afternoon but they couldn't be more hopeless. So, bought a Desktop complete with a Monitor and an Envy x2 hybrid on 22.12.13, was delivered on 24.12.13. On the morning of 26.12.13 while tweaking BIOS I realised that it was a model different than the one ordered. Namely Compaq 100-125ea (£280) instead of HP 500-137ea (£449) Fired an email to HP right after breakfast, got a reply 40 hours later asking "are you sure?"... Fast forwarding 4 emails and 5 calls, I received (on 28.12.13) a confession from HP stating they're sorry, someone will get in touch with details of what to do next. When I didn't hear anything from HP, I rang them up this afternoon, spoken to a nice chap who promised to call me in 1 hour with all my questions answered. My phone rang in 45 minutes and here's what I was offered: A collection will take place on 6.1.14 between 8-5 (I requested for late evening but was turned down) I will be sent out a replacement of the original model once they've received back the wrong one (I requested for a replacement to be sent out before the collection of wrong model as it was not due to my fault- turned down) In response to "So I'll have to wait 2 more weeks before I receive the replacement!?" "You can use the wrong model without any consequences" (Like cherry on the top, HP charged me twice for the same order - no accidental double submissions, no duplicate orders - pushing me £770 over the limit on my credit card - card issuer says it's HP's fault, HP pass the bucket by saying "bank have got your money" - I'm going to raise a dispute) Now my question, is it not my right to ask HP for a replacement before they receive the wrong model back? (Yes, I offered them to return the product myself as soon as today but they won't take it)