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Found 4,048 results

  1. Hi all, First post here after reading through your excellent site. Please be gentle. Apologies if it's in the wrong place. I went through a disastrous divorce and had to move out of the family home. As a result my expenditure tripled and my income remained the same. I approached the CAB who were most helpful and they organised an equitable payment schedule based on my income and expenditure form, and I set up standing orders in favor of my creditors. All was well for about 2 1/2 years until I lost my job. I wrote to my creditors, (including the DCAs), explaining my situation, that I was looking for a job and that I would be reducing the standing orders to £5, but since I was 59 the prospects were not good. My mother has alzheimers so with a view to her care I have moved back home and have survived on what little I have and her generosity. I have a job now, but it's temporary and it will finish in July. I will be 60 this summer, so the prospects are bleaker and my time here may be limited by my mothers' needs. I have some questions, however: 1. Do I have to tell my creditors where I now live? Given mother's increasing distress, I do not want her worried and I certainly do not want anyone calling at the house. 2. Can any and all communication with my creditors be done by email? 3. Given the situation, I may come into a small amount of money. How much, as a % of the outstanding debt, could I reasonably expect my creditors to accept to consider the debt repaid? You help will be gratefully received.
  2. I am having a right nightmare with Kensington mortgage company and need some much appreciated help . I had a suspended possession order granted in oct 2007 as I had lost my job at the nhs and my wife business had collapsed the suspended possession order was issued in oct 2007 for my monthly payment plus £50.00 i think i need to dig it out as it was nearly 6 years ago i will post later the exact amount I have been making payments over the last few years to Kensington but also built up massive arrears on my council tax and second secure loan with welcome finance at the mo long story short I have now cleared my 7000 pound arrears with council tax (rossendales ballifs ) april 2013 and got my arrears down to £1095 with welcome finance (was over £5000) however with doing this I have now got arrears of £20,018.46p as of 19th august 2013 with Kensington. I had an arrangement in feb ,march,april, to pay £636 (monthly payment) to Kensington of which I paid march £640.00 april £650.00 may £800 i only paid £160.00 in feb due to having several other debts elsewhere stupid of me i know !! on the 28th of april when i paid £800 i was charged arrears fee of £50 and i was told my arrangement had finished and i needed to fill in income expenditure form send bank statements in and wage slips to consider a new arrangement for may after filling in all sheets and sending in the above i offerd £636 + £64 off the arrears (£700.00 a month after 19 days i got a letter stating this had been declined and was advised to up my offer so i didn't make a payment in may as i wanted an arangement setup so i knew what i was paying i will explain later (don't want to go on but arragrements have been declined lots of other times over the past 5 years until i offered a lot more even if i couldn't afford it so im at the end of my tether and on the verge of giving up ! after clearing more debts in mid april and doing a new budget sheet i could offer £636 + an extra £200 .a month off the arrears i sent again budget form, wage slip, bank statements and again the payment proposal was declined after 16 days stating i couldn't afford the above (even tho the budget form stated i had an extra £204.00 at the end of the month ) offer as i had stated i would like to pay weekly and the computer calculates some months as 5 weeks the payment would be nearly £1000 in certain months i didn't pay anything in june as im holding onto my money incase thy issued possession which they kept stating every time i called them unless an aragement was agreed after sorting the above over the phone along with been told Kensington had inputed my child benefit of £134 into child benefit and also the same figure int family tax wrong (not £179.00 as stated on the budget form) and explaning the weekly thing i put a new proposal of £640 a month + £200 a month of my arrears which would take roughly 8 years to clear (still have 22 years on mortgage term) i advised i would start paying at the end of august and was advised the new payment proposal was affordable and would be given to the senior team (5th of august and boom i get a letter today dated 19th august stating unless i pay £20,018.46 in 7 days evershields (solicitors ) will apply to the court for the issue of a warrant of possession im holding onto my £840 incase i need to pay a rent deposit in the past i have an arrangement for 3 months pay it then it ends then seems to take 4-6 weeks to get a new arrangement i get charged £50 a month arrears fee and i can never get an arragemnt set up that's affordable they always decline 1 or 2 times until i offer a silly amount once i pay that for 3 months the same again the arrangement ends i have to update my budget forms and again charged £50 a month arrears except this time agfter 3 months arrangement they wont renew it.. please help i don't know what to do !! i called Kensington this evening and was told they sent a letter dated 15th august stating my 3rd proposal had been declined and due to previous arrangemnts not been kept and arrears building up they are seeking evection sorry for the long thread but don't know what to do regards mark
  3. hi everyone, I have a problem with a dealership where i purchased a car. I am currently at deadlock with a well known UK car dealership. Background. I saw a car advertised on their website, I took it for a test drive and returned at a later date so my partner could take it for a test drive. When she was out on the drive I saw a different car, one that i always wanted and this was not advertised on their website. My partner returned and she told me she did not like the drive of the car she took out i decided i would take the car that I was looking at when she was out on the test drive for a drive. This was of some inconvenience to the salesman, he tried everything to get me to buy the newer car that I originally went down for. The original car was newer, had a full service history, one owner from new and road tax was £30 per year. The new car and the car I purchased turned out to be a 8 year old vehicle which came sold as seen but turned out had 6 months warranty when he realised I was not going to purchase the original car i went down for. We went inside to discuss the new car I had seen and the one I wanted to purchase. The salesman sat in front of his computer, told me and my partner it had one owner from new, they bought it from them and traded it back in, it had full service history and tax was £180 per year. The car was £12k and I paid for it on my debit/bank card. I later returned to collect the car with a friend who took me to the dealership, the salesman told us in a conversation that they dont normally sell a car of this age but it is of perfect condition, which it is, has one owner so they decided to sell it. He let me do the tax on his computer and it turned out to be £250 per year. I took the car home a few days later the V5 document was delivered which stated 3 owners and I was the 4th, I then looked at the service record and it does not have full service history. I telephoned the sales man who was adamant it had full service history, he got the photocopy of the service book that they copy for every sale. He looked at the service and apologises and admits it does not have full service history. He also stated that he couldn't understand why he said it had one owner and asked what i would like. I left it in their court. I reported to him at the same time several faults with the car even though he advised me it went through a 168 point inspection. I heard nothing back for a while and i couldn't get an answer on the telephone as everyone was always in either meetings or with a customer. I decided to reject the car within the 30 days as i was allowed, they would not accept the rejection as I had not give them opportunity to rectify the faults, I advised it was not the faults that I was rejecting it was the amount of previous owners and partial service history. It has been 3 months since I purchased the vehicle I do like the vehicle however i would not have paid the amount i did or I may not have purchased it knowing the true history of the car. I did try to compromise and ask for a wheel package as a good will gesture to have the matter dealt with and they declined. They have now had a solicitor write to me saying the company had no liability, I took the letter down to the garage and spoke to the sale manager for the first time. I could see he believed me somewhat but i guess he had an obligation to his staff member to carry on denying that i was mis-sold. They are stating myself, my partner and my friend have been confused with the first car we took out for a test drive, i know it was not this car he was talking about as he said the car i bought was £180 a year tax whereas the first car was £30. I want to pursue the matter further! Do you think I am wasting my time as I dont have any advertisements to back up m claim other than our personal accounts of the sale. Either was a lesson learnt but you wouldn't think this of a dealership which boasts about customer service and that. Thanks for any replies.
  4. Hiya all I’m Applepie123 I’m only 16 and I went into Superdrug and wanted to just take an eye brow pencil as I had lost the one I had ACTUALLY bought so I thought I’d just take it out the box and leave the box with the barcode. Unfortunately, I didn’t notice that a man was watching and if I’m being honest I didn’t care because he looked as though he was part of the general public. So I carried on and walked out the shop. As I was waiting for a friend I decided to stand by the side of the shop (which wasn’t smart) and there the man came and showed me some badge and said “can u follow me to the back of the shop miss” i didn’t want to cry so I become a bit giggly and he thought as though I wasn’t taking it seriously . He was quite rude, which in a way he kinda had right to. He asked me to hand it over and showed me the box I had left by the side. It was him and a Superdrug worker. He then asked me what my name was and my address and if I had ID to verify it. I didn’t. Then he stated that he’d have to call the police then to verify it or speak with my mother. I definitely wasn’t going to let him speak with my mother so I showed him my card which verified my name, I gave him my date of birth, my mothers name but the wrong number for my mothers telephone. He told me I’m banned from that Superdrug and many other shops in town for the next 12 months and shouldn’t be surprised if I’m caught in one and kicked out. He thrn said that I’ll receive a letter to my house stating the cost of my fine he said it could be £80, £100, which I wasn’t happy about, as he left the price unclear. Then he said u can pay it all at once or in instalments. He then took a picture of me, wrote what I was wearing, my height and made me sign a document, but also gave me some sheets to take. He escorted me out the shop , and at that point I felt so humiliated and embarrassed . I do regret doing it considering it was only £2.40 and I will never do it again. But it I was wondering if you could help me with the following 1)who will the letter come addressed to and how long does it usually take to come ?(as I don’t want my mom to see it) 2)does it state every little detail about the crime or does it just generalise it? E.g “your daughter has been caught stealing” 3)how do they calculate the fine and if anyone knows roughly how much I may have to pay? And is it worth me paying it or just ignoring it, because I feel if I just pay for it they will leave me alone and I’ll be done with it and won’t have to worry.
  5. Name of the Claimant ? Southern Water Services Date of issue – 12th December 2018 Particulars of Claim 1.The Claimant is a statutory water and sewerage undertaker to the Water Industry Act 1991 (the Act) 2.The Claimant claims the sum of £4559.62 for unpaid water and/or sewerage charges payable under s.142-144 of the Act and the Claimants’ Charges Scheme. 3.The unpaid sum of £4559.62 is for water and/or sewerage services provided to the Defendant(s) at XX XXXXX XXXXX (my address is here) for the period 11/07/2007 to 09/07/2018 4.The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 09/07/2018 to 11/12/2018 on £154.90 and also interest at the same rate up to the date of judgement or earlier payment at a daily rate of £1.00 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No What is the total value of the claim? £4559.62 Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? water When did you enter into the original agreement before or after April 2007 ? No Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? No Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original creditor Were you aware the account had been assigned – did you receive a Notice of Assignment? No Did you receive a Default Notice from the original creditor? Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? No Why did you cease payments? Redundancy What was the date of your last payment? Unsure Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan - i made a plan to pay through a card but found it difficult to pay through the card plan ……………. Can anyone help me with filing an online response to a claim form I received via Shulmans for a Southern Water debt. I realise I will have something to pay, but they are claiming from 09/07/2007 and I only moved into the property in the November 2007. In addition, am I right in thinking that that over 6 years is subject to the statute of limitations and can therefore not be claimed for. I completed an acknowledgment form within the 14 days, but I’m now feeling anxious that my online response covers everything correctly to give me the best outcome. ​Help needed
  6. Hello all, I just wanted to gather some advice regarding this, as I am currently thinking of taking it down the route of small claims court. Around about 2 years ago (23 months to be exact) we had to have a new meter installed at our flat due to the monitor on the then existing one breaking. No worries, that is absolutely fine, crack on. Slowly but surely we started to see a dramatic increase of the price of our bills. From when we were paying on average £40/50ish (one bed flat), started to become £100, sometimes £200 plus. Obviously to any rational human being that would flag as something being rather wrong, you would think, but not to N-power, oooohhh no, that seemed around about what we should be paying. After around 6 months of arguing with N-power I got rather bored and went to the ombudsman, this wasn't being we now had a bill in excess of £1000 (If not more, can find that later if important but at work at moment). Now we sit and twiddle our thumbs expecting Ombudsman to come back with some fantastic news that it was all incorrect.... Na, not a chance! They ruled with N-power and stated that we were using the amount of electric they said. At this point me and my partner were rather deflated, but knew in our heart of hearts that this could not be right, it just couldn't be! We accepted a deal with them in which we were then paying £120 a month to clear the debt in order to take some of the strain off ourselves, and frankly get some breathing space as they started threatening legal action. Whilst still arguing and debating with N-power we were not getting anywhere (Why should we, we were in debt to them and the Ombudsman agreed with them), then one morning we got an email stating that our direct debit was going up and we would have to pay £350 a month Well, that was it, I ordered my partner to make a cup of tea whilst I sat in bed and started typing a review on N-power Facebook. I had the added advantage that I saw the head office (Or a N-power office) was based in Solihull, I thought this is brilliant, I'm going to be working near that for the next few months, I shall tell them I will pay them a visit. Surely enough they took notice of this, and arranged for someone to test our meter. This gentleman who came to test our meter was nice, one of a kind, told me at that even though he wouldn't have the results right away, the meter was fast. Two weeks passed and we got a call from N-power, yes they confirmed, your meter is clocking up too fast! HOW FAST?!?! I asked barely able to contain my excitment..... 58.8% fast!!!?! WOOOOOOW. Now the gentleman from N-power was nice and said don't worry, give him a few weeks as he has to adjust every bill we've had since installation of this meter. No problem, that is absolutely fine thinking this is the end. Took our meter reading for that month, that'll be £52 please, yes that seems about correct! Was it the end??? No. They only went and messed up the figures and we were still left with £1200 to pay. A little confused, I emailed back my figures based on 58.8% deduction, plus the excess we would have paid. Nothing. I have now gone back to Ombudsman but they are not sure they can take the case as it relates to a previously ruled on case. I asked them even with the knowledge that we were correct and N-power were wrong??? They said they would have to check with the powers that be. They are currently doing that (To be fair they said it would take a few weeks due to Xmas and New Year). Now, that is a very light hearted post I have written whilst killing some time at work. I really cannot stress how stressful the whole process has been. Me and the partner have argued, tears, stress, literally wanting to kill N-power, sitting in the freezing cold not wanting to waste any energy and a magnitued of other things. My question is, if ombudsman rule they can't look into it again, would be have a claim for small claims court? More out of curiosity than anything, because I am not going to let this go without a fight. Also, this is on another forum also, but I had never heard of this forum until around an hour ago and having looked through stuff you guys seem to know your stuff! Hoping to get all the information I need to absolutely hammer these clowns.
  7. I can not believe a company as big as Everest can get away with their practices. I’ll be brief, 6 months after from initial installation we have half the house fitted (10 windows 2 doors) ALL badly fitted (exposed cavity walls) damaged brick work, ALL damaged products and no contact From Everest as to when going to be corrected and finish. Having been advised to do so we have contacted and paid for a solicitor to see if we can get released from contract, deposit returned and start again with another company. In a nutshell we can’t unless we wish to go to court and pay 10k plus and not be able to recover our money anyway. Everest sent a letter threatening us that we have to pay them 80% of the 13k regardless of state left in the house. So far we have paid 1.5k, we have a house open to the elements (no water leaking thankfully but have lots of slugs) and apparently nothing we can do. We have to let them in when it suits them (can take another year or so) and accept a fight to get anything replaced or fixed if broken so my question, surely this is wrong and somewhere a law protects us? Going to court we can’t claim solicitor fees and small claims a max £1000 to capped. Need advice or a brianwave please desperatly unhappy
  8. Hi I have received a claim form from Hoist portfolio. The particulars of claim the debt was legally assigned by Santander to the claimant and notice has been served. The defendant has failed o make contractual payments under the terms of the agreement. A default notice has been served upon the defendant pursuant to section 87. it is for £8000. I have acknowledged the claim & drafted a CCA & CPR. Is it just these I should be asking for copies of. 1. Agreement / Contract 2. Default Notice Any advice would be gratefully received as would like to send recorded today Thanks in advance
  9. Hi all, sorry for the long post but never been in this position before.... we received an enforcement letter through the door last night in my old name ( i changed my name via deed poll) demanding £542 . after doing some ringing around we've established its for a part unpaid council tax bill in 2014 ( which we wasn't aware of until we got this letter yesterday) phoned the council who advised the amount outstanding is £192.04 and gave us the dates (it was an honest mistake at a crap time & didn't even realise it wasn't paid until now) they are saying they wont help now its been passed over. The forwarding address the council had was incorrect we've moved since didn't know anything was owed didn't give another forwarding address, due to this we've had no letters off the council, had no letters off Bristow & Sutor We had this hand delivered letter last night...W we would have dealt with the payment if we would have known in the 1st place !! now we have the original £192 debt , plus the £75 they charge for handling im presuming i should have had a letter from them & then the £275 for hand-delivering ... where do i go from here ? many thanks in advance
  10. Hi all Haven’t been on for a while, but nice some familiar names are still active on here! I have gotten into a situation and would really appreciate some advice and help. I have the same feeling I did when I helped my Dad some years back with debt issues, where currently everything feels quite daunting but know the CAG members hold a wealth of information and have always been great As I want to anonymise this, please bear with me for being vague anywhere. Completely out of character, I ended up in an altercation, things were said, the other party initiated pushing and shoving (in hindsight I should have left) and I was assaulted, stumbled onto a vehicle causing damage Police were called, investigated and closed the incident with no further action. I thought that was it, until this other person writes to me asking for £ to pay for ‘the damage I caused’ to their property. Started with a simple letter which I ignored, then received an LB A/C giving me a month to reply. Both delivered by hand if it makes any difference. Knowing the pettiness and nature of this person I would expect them to push it to court. I did PM an admin I know who said try here first, as wasn’t sure where to post this. Many thanks in advance for reading and any advice. E!
  11. Can someone kindly advise how to calculate possible PPI reclaim amount ? I have calculated my monthly PPI interest amount figure using forum details located in which I have already paid over120 months but still have 60 months to expiry. Any assistance would be appreciated as I would like to know a possible figure in order to compare with Welcome's offer if successful.
  12. Name of the Claimant Parking Eye claimants Solicitors: rosanna breaks Date of issue – 03/09/18 Date to submit defence = 05/10 What is the claim for – 1.monies outstanding from the defendant, as registered keeper, in relation to a parking charge, issued 31/05/18, for parking on private land in breach of the terms and conditions (the contract). 2.Parkingeye's automated number plate recognition system, monitoring campanile liverpool queens dock, l3 4aj, captured vehicle entering and leaving the car park, parking without authorisation. 3.The signage, clearly displayed at the entrance to and throughout the car park, states that this is private land, is managed by parking eye and authorisation is required to park, along with other T+C's by which those who park on site agree to be bound. In accorance with the T+C's set out in the signage, the parking charge became payable. Notice under the protection of freedoms act 2012 has been given under sch 4 making the keeper liable. This is in reference to parking charge #### What is the value of the claim? £175 Has the claim been issued by the Private parking Company or was the PCN assigned and it is the Debt purchaser who has issued the claim ? PPC Were you aware the account had been assigned – did you receive a Notice of Assignment? No I havnt done anything yet, I am in the process of sending the CPR 31:14 off Do i need to acknowledge the CC forms Any help will be appreciated
  13. Good evening We would appreciate your advice please. A friend bought a second hand car from a dealer and as she drove it away, she noticed a smell of burning but initially dismissed it because it was apparent that the car had been valeted inside and out and she believed it to be the heated seats drying or the engine maybe drying off from a clean. Over the next few days, the smell remained and the lights, heated seats, rear wiper and other electrical things started to fail. She contacted the dealer who requested she fetch it back but as the issues deemed the car unfit for the road and potentially dangerous to her kids; she requested he collect it. He recovered the vehicle and later advised her that it was due to an electrical plug being 'kicked off' under the glove box and blamed my friend for this and then attempted to charge her for the recovery plus the repair. Having sort some advice; she advised him that under the Short Term Right to Reject under the Consumer Rights Act; she wanted her money back as she had lost faith in him and the vehicle but he has declined and has only offered to pay the recovery as he believes this is all her fault! To date she has advised the DVLA that the vehicle is not hers and the garage (as far as we are aware) still have the vehicle. She bit the bullet and has commenced small claims proceedings to which he is trying to go for mediation because it's free (which we don't believe it is) and she has now received a letter from his solicitor which appears to be designed to scare her. I attach a copy and would respectfully ask for your comments please. Many thanks Lambo
  14. Followed previous advice for others in the same boat. Aos submitted on 30th. I presume ONLY 9 days left to send in defence. 1 Date of the infringement 08/10/17 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 22/11/17 3 Date received Not received as was out of country. Have passport stamp as proof. 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No 5 Is there any photographic evidence of the event? yes 6 Have you appealed? {y/n?] post up your appeal] no Have you had a response? [Y/N?] post it up No 7 Who is the parking company? VCS 8. Where exactly [carpark name and town] St Marys Gate retails park. Sheffield For either option, does it say which appeals body they operate under. IPC If you have received any other correspondence, please mention it here DRP,LBC,CC My mother was issued the second PCN on 21st Dec 17 due to non response to the first but received first week of january 18 probably due to holidays. Unfortunately she came across the letter on last date of appeal. Both my parents are elderly and classified as disabled due to their various ailments. The letter stated that she had no right of appeal but can give mitigating circumstances but before the last date. After that received a couple of debt collectors letter, LBC in July and now CC claim as mentioned above. To begin with they had idea where the location of the infraction was. As it is with some elderly people in their 80s some memory loss is inevitable. Im half their age and feel what they do. we finally figured out the area with help of this forum. They don't take the blue badge liberties for granted but in their understanding this parking area was towards a side where there was no signage. My mother requires constant attention as she is prone to falling and my father missed any signage. As per their understanding blue badge holders are given some margin. They also had their grandchildren with them at the time who are a handfull. Unfortunately my mother did suffer a nasty fall and as was incapacitated for quite a while. My father took her back home in taxi instead as the area was closed to other cars. The only witness that can attest to this is my father and probably the GP. As she has had knee and shoulder replacement done she's kept under check. My father retrieved the car according to the ANPR after a stay of 150 mins whereas the time limit was 60 mins. I came across a similar post where I understood that the PCN didn't comply with being served in time. I hope that is the case. As they themselves have stated the exact dates on the PCN. The second PCN seemed as if they wanted it to reach the very last date so that out of fear one should pay up. I now request all the gurus to guide me in drawing up a suitable defence. I hope I don't let my mother down as i took responsibility to sort it out as to be honest its just not something they could have dealt with given the situation and due to this forum I feel she has a chance. Its also ridiculously expensive for a pensioner. Thank you and hoping for a favourable reply.
  15. Hi, I have recently turned 18 and have tried opening a bank account however I was declined. I was told in the branch to check my credit report at Experian and Equifax. I have been able to check Equifax and have discovered there are 5 defaults from different companies. All these defaults are from quite some time ago and show the wrong date of births. I have disputed these defaults with the Equifax but they have come back and said the companies have said the information is accurate and they cannot change it. The companies that the defaults are from Lowell, Tesco, Virgin and Shop direct. Please, can you advise me to what to do next and how to approach the companies involved? Should I communicate by Letter or Email and also is there any templates I could use? I have already reported this to the police and action fraud and have a crime reference number. Thanks for your help.
  16. Purchased a car in May on finance, car was £5k so not a small amount (7.2k after all finance is paid over 3 years - sub prime) I arranged the finance and was given a list of approved garages I could pick a car from. Went to see the car, signed the paperwork and it was delivered to me on the 21st May. I found out after buying the car it had a reconditioned gearbox and made the finance company aware of it - I was not happy. Anyway, a week ago I noticed the coolant looked weird, it had gearbox oil in it. I have taken it to two local trusted garages and neither will touch it. The last garage have had me down there today to discuss the car, it has serious issues. It has wrong parts fitted to it, parts have been blanked off, it has an intercooler fitted that it should not do and they are not even sure if the gearbox is the right one. They will not quote to fix it, they think it might have had a front end hit and been bodged up. It is basically a shed. (they have provided most of this in writing which I have forwarded on to the finance company who have yet to get back to me) I have had the car I think a couple of days over 6 months however I have only done 2,000 miles in it since purchase. Surely the problems prove the faults were there at the time of purchase. I can't be expected to pay 7k for a car that has lasted 2000 miles and 6 months, can I? What do I do!?
  17. Hi I'm new to all this so I apologise in advance if i've made any mistakes. I had a contract with BT back in 2015 which I wanted to finish early due to the constant slow speeds I was getting after 2 months of being with them. At one point I cancelled my direct debits in protest until they sent an engineer out to have a look at why my internet was so slow. When an engineer was promised to be sent out I called to re-instate my direct debits and was asked which date I wanted them to come out. I asked for the start of the month which was agreed but a few weeks later I had a direct debit come out in the middle of the month. I questioned this and was told they couldn't do a specific date unless I agreed to estimated billing. This was not what I had earlier agreed and they were not willing to do anything about it so for me it was the final straw. I asked if I could end the contract early due to the poor service but was told I would have to pay the remainder off which was over £300. I refused to pay this obviously and was sent various debt collect letters which I ignored stupidly thinking they would eventually give up. Now after all this time I get a letter from the small claims court as Lowell acting of behalf of BT saying they want their £300. I've sent off the acknowledgement but i'm not sure what to do from here, do I defend or do I need to counterclaim? I feel BT were in breach of contract and according to their own terms they would look at ending a contract early due to poor service but I don't feel they ever really considered it. I would really appreciate any help please. Thank you
  18. Hello there, My partner has two student loans with Erudio. Back in March he received a phone call from them saying that his loan had matured and they wanted payment. We asked them to send this in writing and never heard anything, they also hadn’t sent any reminders regarding deferment. he continued with his deferment for his two thesis loans and received confirmation from SLC that deferment had been accepted for both Erudio and Thesis. However we received a letter last week from Erudio demanding payment of the loan. I called them on partners behalf, he has anxiety and cannot deal with phone calls like this. Asked them why he had to pay if the slc had agreed deferment. They said that there had been a delay in deferment and as a result the loan is now post maturity. They said that they will be requesting proof of deferment history from the student loans company?? (Why do they need this?) This morning we received two letters from Erudio, 1 saying that deferment has been rejected, and that they have requested proof of deferment history from SLC and that they have included a copy of the terms and conditions. However these have not been signed and they are just a blank printed copy of the terms and conditions. Nowhere on the letter does it say what we need to do next. The second letter asks us to complete a I&e form within 30 days so that they can agree a repayment plan. However, this all seems fishy to me. In the terms and conditions it says that they will write to confirm deferment threasholds each year and send a pack, but they didn’t ever send anything. They also didn’t send a breakdown of the loans as I requested. They also want me to pay for a copy of the original signed loan agreement... Please can any of you offer any advice on how to proceed?? Thesis are happy with the deferment of the loans so why are Erudio being so difficult? Thanks so much in advance this situation is causing huge amounts of stress!
  19. Hi all, Just a bit of a background, I called Blackhorse on the 23rd December 2018 to check whether I had any PPI on loans that I took out many years ago. The first and most relevant was taken out in 1987 as I recently found out from them. They found I had three within 87 and 91. They didn’t indicate or tell me whether or not there was PPI on any of my agreements and instead sent out a complaint form and explain to them why I was misold any of the policies attached to each loan. I had no paperwork at the time of calling. A week later I sent back the form and gave the reasons why each were misold. Before doing this I called Blackhorse again and requested a copy each credit agreement agreement they hold on file which they said ok but still fill out the form and send it back which I did. 2 weeks after sending of the form, instead of receiving credit agreements, I was sent each loans running Statements from the opening payments right up until the last. 2 do not show an indication of PPI. But the largest and earliest loan clearly stated PPI £1637.11 included in a total amount of £15,387.78 to repay back. This is on the first page of the statement. Ive keep asking them to comfirm and they keep saying that there is a strong indication and a final response would be provided The Final response date I was given was 18th February. But I received a letter today stating they need at least another 8 weeks to fully respond to the complaint. It’s quite frustrating that they are not providing a final response. I understand there busy and that’s why they have such sufficient time provided to them under their regulations. The reason they have provided for this responses is that they are busy and it hasn’t gone to the relevant departments yet. It funny because I’ve spoken to 3 different people so far during the weeks that have gone by and they have each stated completely contradictory stages as to where the complaint currently is positioned. 2 weeks ago someone told me it’s half way, a week later someone said it’s not even been seen yet by the case handlers and now they have decided to extend for another 8 weeks. I don’t know what to believe. I’ve mentioned to them that I’m going through hardship at the moment as I’m now disabled and require funds for a needed private operation and the money would come in very handy at the right time. Is this common practice or is there something more to it? Would it be wise to take the complaint to the ombudsman? What’s the best thing to do going forward? Given that there is records of each loan, whats the hold up? Could they be passing liability onto someone else, and would have they not of done that already to address the matter ASAP? Any advice or experience anyone has with dealing with Blackhorse PPI dpt is very welcome and I look forward to receiving everyone’s responses on how to best get a reasonable response in a reasonable time. Thank you
  20. Hi Guys, I hope all is well. I have been trying to regsiter for a gas supplier. I have called around all the big suppliers and was told that they didn't supply my property as there was no meter point reference number. Having done some research online I discovered I could all XOSERVE to find out my MPRN so I could regsiter for a gas supplier. XOSERVE have said that due to an admin error from the previous supplier to my flat that I was not registered on their system and to contact any of the energy suppliers and sign up with them which didn't help at all. I have gone back to all the big energy suppliers explaining the circumstances and non of them seem to understand and they have all said again they can't supply my propery because I dont have a MPRN!!! I would be very grateful if anybody who has dealt with this situation before could give me some advice on how I get a MPRN in order to sign up with an energy supplier? I look forward to hearing from you soon. Many Thanks, Frank
  21. Please can anyone help with advancing this? I would be really grateful if a Default Notice 'Expert' could kindly offer me any advice. I have a long standing dispute with a Creditor on my DMP – MBNA/Moorgate (sold to IDEM post complaint Oct 2016). Original creditor MBNA on DMP May 2009, sold to Moorgate 2012, Default Notice from Moorgate Dec 2013 but binned by them (even though letter to terminate agreement thereafter also and no other monthly statements received), they didn't record the Default Notice with CRA either, I have (Moorgate) arrears markers from 2013 to current. I have thus far complained to MBNA (& Moorgate) to request a Default Notice to be issued and recorded from the start of my DMP May 2009 (when the arrears started – as comfirmed on all their MBNA statements I have and evidenced to all, as I defaulted on original T&C paying reduced monthly payment under DMP), MBNA refuse to add a Default Notice as ‘relationship continued’ and I entered into a payment arrangement with them’, Moorgate refuse more or less on same grounds and say their previous Default Notice was scrapped as they were contacted re payment continuation, so didn’t record. The Adjudicator at the FOS has come back to me, she says MBNA have ‘foggy’ evidenced that I continued to meet most of my monthly payments with them (??!!), she seems ‘Exacerbated’ of her telephone conversations with Moorgate, and has decided to not uphold my complaint altogether as she doesn’t think either have acted unfairly??? She has said I can ask an Ombudsman to take a look also… .but that they are ‘likely to agree with her’. I am quoting the ICO guidance version 3 2007 to FOS, however the Adjudicator has said ‘More recent ICO guidance states that there are exceptions and a Default Notice shouldn’t be added if a payment agreement has been entered into, such as a DMP.’ I have sent the Adjudicator absolutely everything so I am confused, am I barking up the wrong tree here, I don’t know what else to say to them other than the enormous evidence and several emails that have taken place …..please can anyone offer some advice (it will be on my CRF until 2026 ?) Moorgate have told the adjudicator, if I stop paying now for 3 months, they will re-place their original Default Notice of Dec 2013 as this pertains to the current arrears. Do I upgrade to an Ombudsman and stick with it for MBNA Default May 2009 or / stop paying 'now' IDEM and expect DN Dec 2013 reignition from Moorgate (?!) Thank you so much for reading in advance… Arrears with MBNA May 2009 until sale to Moorgate March 2012 (MBNA told Moorgate the account was up to date - this is totally untrue as was mounting arrears against T&C although of course MBNA don't record these) Plus x 3 seperate missed payments with MBNA Moorgate arrears from September 2012 4 seperate missed payments with Moorgate to date. Moorgate sold to IDEM in December 2016 after my complaint.Save Save
  22. Hi there, Is there anyone out there who can help me? We have a former GMAC mortgage that went over to mortgage Express. We were keeping up with the mortgage until I finally succumbed to my illness and disability. We are currently five months in arrears which works out to be £4250. I was working part time and my wife was working full time and up to earlier in the year keeping up with our mortgage. We thought we had sorted ourselves out with my working part time and my wife getting a full time job a while ago. I had an operation several years ago, that resulted in damage to my spine, this means I take 35 tablets a day, and have fentanyl (type of morphine) patches, oramorph (another type of morphine). I am stuck in a wheelchair now, I am typing from a special bed installed in our bedroom that is like a hospital bed. All this means I cannot really work a lot now. I am waiting for the first of five operations at the start of August so will be out of any sort of working fulltime loop for a few years. I will be able to work part time and an employer is willing to let me do this fitting around all my issues. My wife works fulltime, but had to take a few months off without pay due my being in and out of hospital. overall a loss of income. We have managed to stabilise our position, but need to sort out the mortgage arrears. We were in arrears a few years ago with MX and it was hell. Four of five phone calls a day, refusal to accept a deal, threats of a home visit etc. we changed our phone number, managed to pay off the debt and were debt free for three years. How can I write a letter offering an extra £150.00 a month, which we can pay and try to forestall any action? We had a knock at the door which was out of the blue. It was an advisor and valuer from them. We told him to go away, we were only going to deal with Mortgage Express in writing as our last experience told us they bullied on the phone, never agreed a deal, and kept on phoning us. Despite our telling him to go away, he came back four times, each time was when our neighbours were coming home from work. He would stand outside the house and with a raised voice tell us he was there to deal with our mortgage arrears. our neighbours know our business. Can someone point me towards a letter template our help me out with one to send them as soon as possible? I just want to stop and action which the valuer told us they would do, that being taking us to court for repossession. I know the court might end up giving possession and then stay it, but it is a worry I could do without. I get full DLA, I am as previously stated in a wheelchair. I have four outpatient’s appointments a week, which I know is not MX’s fault, but being thrown out of the house will result in my ending up in hospital. Please help.
  23. Good Evening Everyone! Another Harlands post unfortunately, I've had a good read through and followed some of the advice and am now at the next step and wondering what is my best course of action, Let me start with the background. I signed up to a rolling contract with E4L in Milton Keynes, I had used the gym over the months but unfortunately suffered a quite catastrophic knee failure that has made even a daily dog walk a chore (Joys of getting old I guess!). Because of this I cancelled my E4L DD thinking it was the best way to cancel (My fault, Should have checked the T&C's). I received an email but truth be told I thought it was a cancellation email and ignored it... On the 27th of December I received an email confirming that because I failed to rectify the situation they had added fee's on and I owed them £36.99 and if I didn't call them before 16th of January. I called them on the 15th of January to discuss this (I recorded this mainly because I always worry about situations like this!). I apologised and offered to pay two months to bring the account up to date, would continue my membership as normal.. I got told basically to pay the fee's and deal with it.... Nice! I then received a further email on the 23rd of January now saying because I hadn't called them I now owe them £73.98 and had to call them by 7/2/19. I've followed the advice here and sent them a written letter offering to pay what I owe less the fee's to cancel my account etc etc, I have proof of posting and tracking number for this. After this I've received two emails, the first being an Email from CRS saying I owe them £107. The second is an email from Harlands which is the following: Thank you for your recent letter. We can confirm all cancellations are dealt with online via an online cancellation form, this can be found on the Xercise 4 Less App or use the following link for the Xercise 4 Less website cancellation form: (Removed due to forum rules) You will need your W reference number which is W14960979 and then you need to input the branch that you use and your Date of Birth. Please note, to enable you to complete the form, your payments must be up to date and you must have an active direct debit in place, if your direct debit is cancelled and/ or you're in arrears please use the following link to reinstate and/ or make a catch up payment: (Removed due to forum rules) Once completed you will receive a confirmation of cancellation receipt. Your membership is currently in arrears for missed payments and therefore charges have been applied. These charges have been applied correctly under the terms and conditions you agreed to during your sign up. These arrears will need to be cleared for you to be able to complete the online cancellation form. If you have any further queries, please do not hesitate to contact us. I'm not sure what to do now going forward, Surely its not possible for them to continue charging me on the basis that unless I pay my fee's I cannot cancel my contract?
  24. Hello, today i got caught stealing a trouser from primark. The security man took me to the room in the back and took my ID and wrote down my details. I gave him my address but a wrong apartment number. The security man said that I will get a fine(didn’t mention from who I will get it) and I have to pay it otherwise the police will come and take me to the police station and I’ve to give an interview. is that true ? What will happen? Should I tell the apartment to give me that letter if they get it?
  25. Hey. Newbie here.. Okay, Sorry this might be a long one as I don't want to miss anything out! So over the 26 years ive been alive I have got myself in a pickle; default city to be honest, mostly low-level everything combined is under 8k. I have just got a lump sum of money to pay off my debts to help recover my credit score so I can one day buy a house. Now checking my credit score I started going through one by one going to pay them off, I got to Lloyds and they have sold my 3 debts to two companies ( 1 is Credit Security LTD and 2 is Robbins way ), I have had these loans outstanding for 3 years or so and they have never contacted me ( got 2 letters from credit security but nothing from robins way ) i only found this out ringing up Lloyds, the default shows up on my credit file from Lloyds and that's it. Do I contact these people or not? I can't remove the Default either way so what should I do? and if I don't do anything that can happen, the amounts of these are £1525. £870.00 & £1800. This is where my second question comes in, my old phone contracts ( yes I was stupid ) have been sold to Lowell, now I never ever saw them as a threatening as they would send letter after letter and that's it nothing came of it for a few years ( back from 2014 2016 2017), stupidly when I decided to set up a DMP a year ago it classed as I made contact with them ( so resets the 6 year time frame ), now they have now left 3 defaults on my credit file, why is it under THEIR name and not orange etc like the Lloyds? I paid them £50.00 today and going to call up to pay a payment plan, I do have enough money to pay them all off today but is it worth it or just paying per month and keep some money aside? (it's 2400 altogether), now reflecting back on that should I of paid them or just ignore them as it would have got written off? Why have THEY put the default on my account instead of the business itself and not the other company that's taken over my Lloyds account? Why is my Credit file showing nothing of these other debt companies, if it is not on your credit report does it really matter? Sorry, I'm a little bit of a newbie at this! I know when default goes on your credit file it stays there for 6 years and there is nothing I can do about that.. right?
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