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  1. Hello any advice given will be gladly appreciated.....Moved from a flat in August sen NPower meter readings for both gas and electric. They replied telling me i was 748 in credit as I paid my bills at a set amount each month by direct debit. Rang them in September asking where the money they owed me was and they told me the meter was faulty although this is the first I had heard of it. Gave them two weeks and rang again and they said it was now under investigation and I could pass on a complaint to their relevant department which I did. They told me on October 11th they will investigate further and I will hear within 56 days....this is up on the 5th of December. It seems after reading a few comments on the NPower Facebook page that this is a common thing for the company and they like to give people the run around. So my question is after the 56 days are up and if I still haven't heard anything whats can i do is there a process they have to follow legally? Is there a template letter to send ? thank you in advance
  2. On CWP and 2 weeks ago, we were all taken into a room and asked our details and what jobs we would like, next day the advisor contacted me and said please forward c.v via email as I have a driving job for you. Great I thought as I forwarded my c.v , I added a cheeky p.s of please would you fund my 35 hrs CPC periodic traning then ? So I may legally drive as this is now required since 10th September 2014 for over 3.5t drivers. I again repeated the request to career advisor 1 week later 'in centre' and got your WP advisor will contact you shortly - that was 5 days ago.... Seems they only like to collect in the bonuses and not pay out for training!! As I'm a recovery driver and even the small recovery trucks are around 4.2 tonnes unladen, I thought I had a valid and reasonable request... and she never did give me any details of this supposed job!
  3. Hi Guys Needs your help, Im stuck with PaydayUK after someone fraudulently set up a Payday loan in my name. This all from my credit file review for my SC clearance, but after digging deeper the information used doesnt correspond with my Bank account at the time. Attached is a Letter which i have received from them. This has been registered with Actionfraud and all steps taken but they essentially are making it difficult and i dont know what next steps to take as they have referred it to their complaints team. FYI. The person who did this, shot like a lemon when i discovered it and because it was a housemate (Although i knew virtually nothing about him) It was kind of close to where i was living at the time. They claim that the loan was taken out, paid back and then taken out again... This was back in mid 2011. I was frequently out of the country during that year in Spain. Where do i go now? Their complaints team are dragging their heels...Making it difficult.
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