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Showing results for tags 'hassles'.
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Ok here's the situation, about 2 months ago I finally paid the balance off on my Cap 1 card (sent a cheque 10 days before the due date to the value of the balance of that months statement) I didn't hear anything for 2 months when I received a statement claiming I still own money on the account. I replied explaining the situation & that as far as I am concerned the account is paid off & I want the account closing. I've now had another letter saying they can't close the account as there is still an outstanding balance & it has to be paid by the 30th of November. What do I do? Pay up & forget about it, ignore them & run the risk of them sticking a load of charges on the account or send the letter I have just drafted which reiterates the contents of my original letter & advises them that any further demands for money will be considered harassment & treated as such.
Hello, I bought a shirt in June using my debit card which they charged, fine. However, I had to return the shirt as it was too big. I thought it would be a simple straight swap. Bizarrely, they instead refunded the cost of the shirt (not the cost of delivery) and charged me for the new shirt on a credit account, a credit account that I did not want, need or ask for. Since then I've fallen into financial difficulty and haven't been able to pay them. They've also added seemingly random charges of £12 for each month I haven't paid to the account. I've spoke to them and explained my situation, that I can't pay until October, that I will pay for the shirt and that's that. This has fallen on deaf ears. They call me every single day, I've spoken to them twice more and again they just ignore me. I've also emailed them, again nothing. I've told them I have nothing more to say and to stop calling me. As I said, I'm more than happy to pay for the shirt but these extra charges are just ridiculous. I feel they put me on credit in a way to extort money from me, I didn't want a credit account why didn't they just do a straight swap like any other normal company? I'm new to this forum and not sure what to do, can anyone please advise? I just want to pay for the shirt in October, which is £11.99 in total and no more.