Showing results for tags 'harrods'.
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Hi, I do not know who should I complain to. I visited London from 23rd March to 29th March 2013 and I am from Malaysia. On 25th or 26th March I went to Harrods and I bought a box of chocolate. I brought the box back to Malaysia and it was when I opened the box to pass around in office that I noticed the expiry date on the box was 17th March 2013. I posted in TheTripadvisor on this issue and what I posted was just a warning to visitors to be more careful in checking the expiry date. I got a reply from Harrods and I asked my daughter who is studying in Cardiff to liase with the lady who replied to my review in Tripadvisor. What I understand from my daughter subsequently was that they needed the proof of purchase ie the receipt. I am not able to give them the receipt as I have thrown it away. They told my daughter that they are willing to listen but noit to put in a report as I do not have the proof of purchase. They implied that legally I cannot do anything as there is no proof that I purchase the item. This is not right. I can only proof that i was in UK from 23rd to 29th March and the chocolate expry date was 17th March. I was not expecting Harrods to pay me back or replace the item. To me it is the principal that is important in that if I didn't bring it up, then Harrods would still be happily selling the expired products. To me, they do not even have the decency to say "SORRY"
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