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  1. Hi All, Looking for some advise please. I have looked on this forum but not quite found what I've been after. I have been a member at Harpers Fitness for over two years and been a regular attendee. Due to an injury in June this year, I have not gone as much (some months not at all) and the facilities there do not suit the exercises I am now limited to do (due to the injury). I checked with the staff at the gym on the cancellation period and was told it was one month, I then took a written notice of cancellation into the gym on 4th November. I have just received a "Notice of outstanding payment" informing me I owe the gym for the month of December. I have contacted the collections department who have informed me that the cancellation period is one month, from the last day of the month you hand your notice in. So this actually means my notice didn't start until 30th November. In terms of gym usage, like I said above, I was injured at the end of June (and consequently on crutches). I didn't attend again until end of September whereby I went just a couple of times before deeming the place unsuitable for my needs - they cancelled the only classes I was able to do. I have not been back to the gym since this time. Also, not that this is entirely relevant, but when I was injured, I did hobble in on my crutches and asked about putting my account on hold, I was told that I'd have to take in a docs cert and pay a £5 per month holding fee - they could see my injury but still needed the docs cert so I didn't bother. Is this unreasonable? I have effectively given them just under 2 months notice. I did sign a contract but that was when I joined two years ago and I haven't got a copy of it (also, my membership went from 12 months to rolling month), I was also misinformed by the member of staff. Anyone had similar experiences? Ideally, I'd like them to waiver the December amount.
  2. Hi there, I hope you can help. Going by the majority of threads I have read, i'm not the only one by far who is having problems with these people. I joined Harpers fitness in March 2012 with a 12 month contract. I have several times, sent letters asking them to cancle my membership. I have been doing this since the end of the 12 months. I no longer use the gym and have not used them since about 6 months into the contract. I have called them, wrote to them but they have persisted in taking my money out of my bank account. I finally cancled the direct debit and now today have received a threatening letter telling me that regardless of the fact I have cancled the payments...they have taken the money anyway!!!! How dare they! Once again I have written a letter back to them, and it was a very heated letter indeed. Are they entitled to still take money from my account even though I have called and written till I am blue in the face, after the 12 month contract has finished? And can they also take money from my account even though I cancled the direct debit?
  3. Help…I need some advice on cancelling my membership. I joined my local leisure centre gym on a special deal they were having just before Xmas 2011 .. no joining fee etc etc. I was shown round the facilities and all was fine so I signed up there and then. I recall asking, and got confirmation, that this was a monthly contract and I only needed to give 1 month notice to cancel. I asked because I had just moved in to rented accommodation on a 6 month initial tenancy so didn’t want to be tied if for any reason I moved on. After not using the gym as much as I had hoped, I decided to call the gym to find out how to cancel. This was on 4th April 2012. They asked if I was on a monthly or year contract, of course I had said monthly, they informed me as I had just missed the 1st of the month I had already missed this run so my notice would have to start from 1st May and hence another payment would be taken and membership would end at the end of May. Although harsh I have no problem with this. They then said I should send an email to an address provided to submit the notice. Within 5 minutes I received a response stating that I had agreed to a 12 month contract and I should contact customer services to discuss further. I raised it with customer services who then proceeded to send me a scanned image of the document I signed. Which, to my dismay, did show reference to 1 year however other details contradict this - the membership details show:- Membership Type: Active 1yr min Cont R D D Start Date: 01/12/2011 End Date: 31/12/2011 Instalments: 1 So although I now see that 1 year is referenced the end date showing Dec 2011 and showing 1 instalment now confuses me. I have contacted them twice, both times repeating that the sales person confirmed a monthly contract with one month cancellation notice, 1st questioning the end date, 2nd questioning both the end date together with the instalment number and both times they responded with “... you have signed for a 12 month agreement … the end date shows the end of the first instalment” the 2nd response also added that “…the number of payments is stated on the terms and conditions point 4a…” - and did not comment on why only 1 instalment was referenced. Please can someone confirm if I still have rights to cancel and how I should respond. I have not cancelled my direct debit as yet – but attend to do so after the 1st May payment is taken. Many thanks in advance for your assistance on this matter.
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