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My wife has fallen ill with bowel cancer and was not in a position to make her contracted payments to aqua. I wrote to Aqua in November 2014 and again in February and march without reply, I have called aqua and asked to be put through to the complaints team but on two occasions I have been left on hold and not got through to the complaints department. Can anyone give me the postal address for aqua card complaints team. I do intend to take this up with FOS But I need to write to them first. Thanks.