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Hi, My mother entered into a contract with Hammonds Furniture to supply a built in wardrobe about 8 months ago for which she paid approx £500 deposit to the sales person when they called at her house, the surveyor came out and drew up plans which were not want she wanted but they insisted it would be the best plan for her bedoroom. A little time went by and she wrote to Hammonds to say that the design and materials selected by the sales person and the surveyor were not as she wanted and they resent the desiger/sales person out to visit her again. This was in September 2012, she was told that they would contact her shortly with her revised design but this did not happen. She wrote to them shortly after the new year to say that no-one had contacted her and she now considered the contract null and void and therefore asked for the deposit to be returned. I would now like to write to them again as she has heard nothing but would like to know the best way to word the letter - short of mentioning I would contact Watchdog I don't really know where to start. PLease could anyone give me some ideas or let me know what template I could use? Many thanks, Clare