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  1. Hallo need some advice, In April 2012 I signed a 12 month gym contract with Fit for Free; Off-Peak fitness, @ £9.95 per month. On the 16th July 2012, I upgraded from Off-Peak fitness to Unlimited fitness, @£15.95 per month, following the completion of an upgrade request form at the reception. I was not given a copy of this form. After 10 months I stopped going too the gym and after 11 months I cancelled the standing order. My reason for cancelling was that some of the equipment had not been maintained, and after reporting it the several times to the staff, nothing was done about it. Addionally I clearly ticked the box I do not wish to be contacted by Fit For Free for special offers and marketing purposes. Yet I have, by email and text messaging, been contacted. On the 24th April 2013 I recieved a letter from Fit for Free asking that I pay £33.90. I replied saying that I was willing to pay £9.95 the amount on the contract that I had signed. Nowhere on the contract does it say that if I upgrade my membership that I will be held liable for the increased amount. I asked Fit for Free to show me a contract that I had signed, which said I had to pay the increased amount. They didn't show me a contract of course, because there is no contract. On the 29th May I was contacted by CCI Legal, saying that I had an account with them and that I now owed £100.85. On 1st June I emailed CCI, telling them that I was in dispute with Fit for Free and in no way was I admitting that I had a debt. They ignored this letter and have phoned me every working day at the same time, using an automated voice robot. They have also sent me letters. In the letters they threaten to use one of 8 methods to get money and they urge me to call a premium rate phone number to workout a payment plan. What to do now, how can I get these bullying lawyers to stop harressing me? Is legal action an option? Thanks for any advice. Kaly
  2. Hi there I signed up for a 6 month contract as a special offer offered online by my gym. I filled out the form and someone contacted me so I went to see them and learn more about the membership. The salesman said that as it was only a 6 month contract I had no need to worry, it wouldn't just run on because I'd just signed up for that time. He said of course, if I wanted to continue when it expired, then I could inform them of that. So when it came up for expiry I wasn't using it so I logged in and checked the expiry date was down as 31.07.12 - it was, just as he'd said it would be. So I logged in the day after expiry to check that my contract had ended, assuming that I wouldn't get access to the member centre, or that if I did, it would say my membership had ended. It didn't. It said £42.99 due for immediate payment. The expiry date remains on their system as 31.07.12, but when I called the gym they said I hadn't given 28 days notice so I would need to pay for an additional month, August. I explained that I felt my membership was mis-sold to me as the salesman had expressly stated that I had no need to worrying about cancelling membership, and that of course I'd have called if I'd realised. I also pointed out that I knew I wouldn't need additional membership as I was moving house - which is why I'd checked that the contract wouldn't run on. They said if I'd told them I was moving back in July they may have waived the month's cancellation but now it's too late as the payment is due - and they said there's nothing that they can do as I agreed online to the terms and conditions and they are what counts. I said that surely they should be more concerned that their sales people are misinforming customers, telling them one thing while the contract says the exact opposite, but they said 'the terms and conditions you agreed to online are binding, that's all that matters so there's nothing we will do'. I pointed out that I haven't used the gym at all since the end date, but they said there's nothing they can do. Now they're saying they'll charge a £40 admin fee if I don't pay up (i'm not sure what for!) What can I do? The gym is LA Fitness. Any advice is very much appreciated as I'm a student and I can't afford all this. Are they right that because I agreed online to the ts and cs I don't have any rights? Surely it's not ok that their salespeople are deliberately misinforming customers? Thanks in advance for your help Melody
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