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Hi I wonder if anyone can advise, on the way forward, back in 2008 We purchased a sofa and managed to get some discount off the sofa and put it on finance, part of this was the purchase of the guardsman policy for 5 years, we were told that we had to take this as part of the finance deal, even when asking could it be removed!! In any case we were told that it would cover Accidental damage for any stains rips burns etc.. "we could even sit on some scissors and puncher the leather, this will be covered" their words not mine, they were almost reading out of the leaflet we got as part of th
sorry if ive posted this in the wrong forum I bought a sofa from scs in 2010 wasnt delivered till jan 2011 ( the sofa was garanteed xmas delivery and never turned up), i took the guardsman policy out which was £200, scs sold this to me as a "what ever happens policy" so as you can suspect i had piece of mind thinking what ever happens to my sofa can be fixed under this policy. the sofa is fabric and leather Well lately the leather on the arm has come off the wood of the arm is directly touching the leather and is damaging the sofa, so i called guardsman and they sent and inspector out
Good Afternoon We purchased a 3 piece leather suite from SCS (Clydebank) store in August 2008, we took delivery in December 2008. Total cost excluding insurance £1795. We've had no real reason to complain until now 4 years later we've discovered an issue with one of the cushions, the leather appears to be stretching/peeling away and has now resulted in a 2cm hole. We are dog owners and the dogs do get to sit on them, however are very well behaved and never damaged the leather in anyway, we thought perhaps one of them had however been rubbing this particular cushion. As we
Hi all, I'm not sure on whether this is in the correct category and i apologise in advance if it is not. I bought a two and three seat sofa from SCS in 2010 and took delivery of them on the 8th of September 2010. At the same time we also took out extra cover for accidental damage as the salesman said it covered everything for 5 years. In around April of this year, one of the seat cushion covers had started to separate at the seam on the three seater sofa and this also happened on the back cushion for the two seater sofa. We called SCS who then gave us the number for the co