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I have been redundant twice in the past couple of years to cut a long story short they put a prepayment meter in in March 2012, I rang Scottish Power to ask about the repayment schedule explaining that I was now on JSA and they said they would contact me to arrange a small repayment until I was working again, they never contacted me and so I emailed them explaining my difficulities and informing them that my son suffered from severe asthma and has been rushed to hospital twice recently. I sasked for a small weekly repayment on the meter and asked if they had any schemes that could help me due to my low income and the fact that I was anxious that I may not be able to keep the house warm. I wrote /emailed in April and they never replied, I rang in June and they said someone would ring me back, meanwhile no debt was been deducted, I just paid for the gas as I used it. On Saturday they sent me a letter saying that they had adjusted the meter to repay £ 17.00 per week-plus the gas I use, I simply can't afford £17 per week at the moment, I bought gas today and I have had to turn the fire of as the meter took money for the debt off, I am really worried at the moment, any advice would be appreciated Is there a letter template that I could use to ask for the repayments to be set at an affordable rate? also to complain about their awful customer service?
Hi, I moved into a new property on 31st March and despite trying many times to set up the electricity account in my name Bristol Energy just send bills rather than actually setting up payments! Yesterday I arrived home to a letter from Grosvenor headed: INTENT TO APPLY FOR WARRANT They are saying they will come with Police and Locksmiiths if I don't resolve this. I don't want a payment meter I just want a regular DD and a way to set up a payment plan. I suffer severe anxiety and now Im scared to go home and find baliffs and locksmiths entering my home. Any advice? The letter was dated the 10th but I only received it yesterday (posted the day before) will they have got a warrant already?
Hello everyone I have a serious issue with a outstanding debt of £562.24 from upaid electricity suppied by utility warehouse. I knew nothing of this debt as my partner had hidden the extent of it from me and it wasnt until I checked the mail that I found a letter from Grosvenor Bailif services. My partner has told me that the reason she hasnt been paying the bill is because everytime she has tried to setup a direct debit with utility warehouse they would try and bill her on a different date to the one originally arranged. My partner is now on statutory sick pay since last week after fracturing her pelvis and has been signed off from any for of work for 6 weeks....So this could really not have happened at a worse time! She has called Grosvenor today explaining her position and her need to set up a repayment plan to which the response she recieved was that she would need to pay £200 in order to setup a repayment plan!! Here is the letter we have recieved The letter reads "Our records show that we still have not recieved payment of £562.24 for you're electricity bill despite previous letters and a recent visit to your property. If you do not contact us immediately we will apply for a warrant of entry as detailed below in order for us to disconnect your supply.You will incur costs for this action You have the right to attend the application hearing for the warrant of entry.The application will be made at In the Local Justice Area Of North Devon (Exeter) Heavitree Road,Exeter,Ex12ls at 9:30 on 7/11/2012 This right is given under the rights of entry (gas and electricity boards) Act 1954 and complies with article 6 of the human rights act. If we are granted a warrant of entry we will call at your property on the 7/11/2012 The warrant will allow us to enter your property,Even if you are not there,To either disconnect your electricity or install prepayment meter. You have already incurred significant charges based on our debt recovery procedings to date.If we are forced to take the action as mentioned above these costs could reach a total of £360 per supply,If we for any reason are unable to obtain a warrant of entry on the first visit you wilol be charged in full for any further visits. I am in total despair over this and really angry with her for letting this build up,How should I proceed?