Quick run down, Needed to insure my van, done it through compare the market. Got happy quote and took out the policy. My van then after 9 days unfortunately broke and to expensive to repair, a friend offered a cheap car to get me through so i rang gladiator to swap it over. They could do it but it turned out to be £95 extra even though its a smaller cc engine. So they say they will cancel the policy and because its within the 14 days i will be entitled to £14 refund (from £64 up front fee already paid) and put me through to sales BUT said i needed to listen to a recorded message. Message played and i carried on doing other stuff as you do. Sales could not help me as they could not match the quote i had already got from else where, so that, as i thought was the end of it and expected a refund of mentioned £14. Today I received a letter from them asking for proof of no claims so i thought kill two birds with one stone here as not received money and they had not cancelled direct debit and had also took £19.99 from my account a week after the cancellation. Rang and told them the policy was cancelled and man whom i spoke with at that time said he cancelled the policy, she said did he play you the auto mated message, i said yes but did not understand it. She then said , well it says in the message that you have to ring us back again to cancel, i can cancel this with you now but you need to pay US £17 now ! so from them owing me just under £35 i now owe them ! Unbelievable , Should i ring them back and say that when i was on hold listening to underhand dribble did you not hear me say that any communications with myself incur costs of £50 a time.. really what is it coming too Eggy12