Hello guys someone please help I took out a finance agreement in November 2014 I took my Ford Fiesta into a new ford company and I was 3 months into my contract with ford credit for my fiesta and wanted to come out of it and get into a focus they managed to get a settlement sorted and I got my focus however I have had a load of problems with the car since including two window regulators needing replacing and also something wrong with the suspension the works were carried out in the end after they tried to fob me off with temp repairs however the suspension problem came back less then a month after they said they had replaced the lower arms i took it through creation who asked auto Union finance to investigate I was then contacted by the main dealer I got the car from who told me they wouldn't cancel the contract like I had requested under the sales of goods act 1994 and they would only offer the repair the car I dug further and found out that I was on a personal loan and not a hire purchase agreement the word personal loan was never used by the dealership otherwise I would have gone elsewhere for a cheaper interest rate and I now notice on my agreement it said fixed sum loan agreement but not the words personal loan. I have since had the finance company arrange for a inspection of the car I'm waiting for a copy of this but the person said to me that it doesn't look like the arms have been replaced when it says on the paperwork from the works they carried out that they replaced them. Where do I stand in relation to the personal loan side of things and also my right to cancel the contract as am not happy with the goods supplied (under sale of goods act 1994) Regards Adam mcgoldrick

I was looking to buy a focus 1.6 tdci zetec on a 13 plate priced at £11681 with 13430 miles on the clock. I just found out that there is a facelift model coming out in november so is there room for negotiation on the price of the car as the car i was looking at maybe drop in price when the facelift model comes out

Hi all. Apologies for the length of this post. I have an ongoing problem with my car and I'm really stuck now - it has cost me a lot of money already and I have no idea how much help I can reasonably expect from all parties involved. I purchased a 05 plate Ford Focus 1.6 TDCi in December 2009 for £4000. It had 78,000 miles on the clock and a full Ford service history. When I bought it, I did so on the understanding that it had just had its 75,000 mile service done and all issues had been addressed. In early December 2010, with 85,000 miles on the clock, the car suddenly lost power. No warning lights on the dashboard. No odd noises or smoke. I booked it in at a local independent garage. This garage has been used by my family to service several cars over several years with no problems. We consider them trustworthy and reliable. The garage took the car for a few days, checked for performance, diagnosed a bad turbo, flushed the system and replaced the turbo. This cost me £950. The car performed fine until May 2011 when, with 87,000 miles on the clock, it again lost power. Again, no warning lights or noises or smoke that I noticed. I called the garage. They said that they should be able to claim for the faulty turbo on warranty and fix it for free. In order to claim for the replacement turbo as faulty, they took the car to Ford themselves. This is when it was revealed that there is a Technical Service Bulletin relating to these 1.6L TDCi engines, and specifically to blown turbos. It seems that the engine design is such that debris builds up in the system and reduces oil flow to the turbo. It is a "common concern". My local garage took this TSB and the required parts from Ford and set about following all the required steps - flushing the system, removing the sump, replacing oil pick up and strainer, replacing turbo feed and return pipes, replacing banjo bolts and replacing the turbo. After carrying out this work, they performed the test required by Ford to check oil flow, measuring 900ml in 60 seconds (against Ford's required minimum of 300ml in 60 seconds). By all accounts, the issue was now correctly diagnosed and fixed. Ford would not cover the parts under warranty since they were not faulty. The garage charged me £800 for parts. but provided labour for free. At this point I asked if the issue was properly fixed and was told that yes, the turbo should not cause me any more problems and as long as I service every 6,000 miles or so (instead of Ford's recommended 12,500 miles), the car would now be good for several years to come. Now, in August 2011 the turbo failed again. I booked the car straight in at Ford. I received a call from Ford saying "Your garage didn't do the work properly. They didn't connect the turbo reworks, so it is not receiving any oil." This made no sense to me, so I challenged it, saying "If the turbo was not connected or receiving any oil, how have I been able to drive the car for the past 2 months, with a functioning turbo?". I was put on hold for a couple of minutes and then told instead that "Your garage did not take off the sump and clear the oil ways properly". I again challenged this and explained that they were provided the TSB by that very same Ford branch and followed it correctly. By this point, I have no idea who is telling the truth. The Ford mechanic seems to change his story whenever challenged. The two garages spoke on the phone. My local garage convinced the Ford mechanic that they "did everything Ford would have done" when fixing the turbo for the second time. The Ford branch then called me back and admitted to me that they have had around 20 customers in the past year or so with identical cars, with identical problems at that branch alone, and that the only solution is getting a replacement engine. I was provided with Ford's Customer Relations phone number, but told that I won't have much luck. I called and I was fed the line that "Due to the age of your car, Ford cannot offer any financial assistance". So, I am left with a 6 year old car with around 90,000 miles on the clock which needs a new engine. This would be upsetting enough, but it has cost me the best part of £2000 to reach this point. I am pretty ignorant of car issues. I don't cover many miles and have always bought cars of around the same age and mileage (last 2 were a Mazda 323F and a Golf mk4), driven them for 4 or 5 years, serviced them regularly and never had any kind of breakdown. I accept that things can go wrong, of course, but a but of digging around online suggests that the issue I have encountered is pretty much an open secret amongst mechanics. I can't post links, but searching for 1.6 tdci turbo failure brings up discussions on Cmaxownersclub and Honestjons and similar, where mechanics are saying things like "these engines are a nightmare", "I tell my customers to avoid them", "why aren't Ford telling people?", "There are going to be a lot of unhappy Focus owners over the next couple of years". etc. As well as posts from consumers explaining similar stories - repeated turbo failures, being told they need to pay for a new engine, regardless of whether or not they used Ford garages or independents. From searching around, it appears that this engine is causing this exact problem for many customers. Ford's own mechanics admitted it to me themselves. They agreed with me that a car of that age, with a full service history should not need a new engine. Ford's customer relations representative told me that "that is the mechanic's own personal opinion". It seems outrageous to me that I could ring around every Ford service centre in the country and all of them might admit to me that this particular engine is a problem and customers are left with worthless cars as a result, but Ford themselves accept no responsibility. - Why aren't the feed pipes and banjo bolts etc replaced as a matter of course as part of the regular service schedule? - Why don't they insist on more regular servicing to check oil flow and flush the system, if that is known to help? I saw the last service sheet from Ford in December 2009 when buying the car. It said next service due at 12,500 miles. - Should my local garage have known about the TSB first time around? If they had known about the "common concern" and had been able to explain the issues to me accurately first time around I could have at least cut my losses early on. Instead I have paid £2000 to drive my car an extra 6,000 miles and ended up with nothing. Are those kinds of TSBs only authorised for circulation amongst Ford's own mechanics, or can independent garages access them on a database somewhere? Should the TSB have been supplied with the first replacement turbo? Apologies again for the length of the post. I just want to provide all necessary details. I'm really at a loss here. Do I just go out and buy a new car and move on? Would I have any chance of getting anything from Ford? A 6 year old car, which has been serviced by Ford, needs a new engine due to an acknowledged fault - it seems outrageous to me, but I appreciate that my viewpoint is a little biased now. Is my Focus worth anything at all as it is? Scrap? Part exchange? Even buying and fitting a second hand engine would feel like throwing good money after bad. If I'm paying to fix it just to sell it, I'm at a point where the sums don't add up regardless of what I do. All advice gratefully received.