We ordered a cordless vacuum cleaner from Very at a price of £79.99 excluding delivery charge. When the cleaner arrived we charged the battery for the recommended time according to the instructions. we then tested it out on the living room rug but it hardly picked anything up. Its only a small rug about 4ftx3ft but the vacuum was struggling to pick up anything at all. After 10 minutes of trying to vacuum just a quarter of the rug we gave up and decided to try it on the stair carpet, same thing happened it was totally useless. We gave up completely and returned the cleaner the next day stating it was not fit for purpose. Initially Very re credited us after receiving it back a couple of days later a delivery agent tried to give us what we thought was replacement cleaner of the same model which we had not ordered so my wife refused to accept delivery. A few days later our Very account had been recharged for the cleaner, we called them to find out why. They said they had tested it and found nothing wrong with it. Since we refused to accept its 2nd delivery Very have possession of the item and want to charge us again to have it re delivered. They are refusing to remove the cost of the item from our account therefore we are being charged for an item we do not have which which is unfit for purpose in the first place! Can someone please give us some advice. We would be 'VERY' grateful!