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  1. Hello I've been a long running subscriber to Find My Past (UK site) which provides access to genealogical records to enable you to research family history. On 20.3.14 my subscription was due for renewal so I paid for another year (£116.55), and had no issues. However on 1st April 2014 FMP unveiled a replacement site which is completely different to that I signed up for. Many thousands of records are missing or impossible to find (things that were there before are no longer found). I have asked for a refund and they have refused as their terms and conditions only permit a refund in the first 7 days of a contract (the cooling off period). However I want a refund because their service is no longer fit for purpose. I'm not the only one - there are thousands of complaints on the internet now about this issue, from other country sites as well as the UK. FMP have given me a 2 month extension which I told them I didn't want (I specifically rejected their offer) as I don't think they are anywhere near getting this new site to anywhere near the standard it should be at. They had a thread on their own feedback forum which had 2335 comments complaining about the issues, and they deleted the whole thread last week, but some enterprising customers kept copies of the whole thread so it is still available. They have refunded some people, but not everyone. What should my next step be? thanks for any help!
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