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Found 5 results

  1. I enquired about joining BT in December. While I was still with TT they kept sending me 'don't leave, speak to our loyalty team to see what they can do' messages...so I did. 28 Dec - agreed a new deal 10 Jan - not heard anything so rang them. New deal hasn't been processed because I'd 'missed Jan's payment' (it's DD so it's their fault they didn't take it!) made me pay Jan's bill there on the phone. Couldn't talk about new deal because payment hasn't been processed 12 Jan - they rang me back & agreed new deal. Later that day I received confirmation email of package....it's completely different to what we agreed on the phone!! 14 Jan - they stop my internet & phone. Turns out they've 'processed a cancellation' from the beginning of all this mess.. .even though I stayed with them!!! I've paid Jan's bill for them to cut me off!!!! The new deal I've agreed starts on 26 Jan - and I keep getting letters emails about the package I'm having and they're all different!!!!!
  2. Hi, What do you think I should do? I ordered Business Fibre 152mb broadband in January 2015 Virgin required a £230 deposit which I paid. It is now a year later, hundreds of emails and hours of calls and 6 missed apointments and we seem no closer to an actual installation. Costs initially escalated from £60 for the install to a couple of hundred, and 2 months in I opted for a government Connection Voucher to cover it. Since then they have continued to rise and I've continued to agree to them as they are still less than the grant. Highlights include: a 3 month wait while Virgin was emailing the wrong email address to get the installation started being asked to pay £3895 excess costs which turned out to be a basic algebra error resulting from adding the £3000 connection voucher grant and actual £895 costs together waiting for contractors to not show up to do work on 6 different weekends I made a formal complaint in October and have a reference for it, but all the complaints department do is chase their Manilla call centre to give me an update, which typically doesn't contain any information. It has been a very frustrating year and the practical and financial impact on my business is huge. There is also no sign this is going to end with Virgin actually getting round to the installation... I've thought about complaining to CISAS, which is the ombudsman Virgin Media seem to be linked to, what should i be asking them for? Is there anything else I could do?
  3. Hello people just wanting to hear what you think i have Fibre Broadband with sky we live in a semi-rural area speed is 21 download sometimes get a bit more upload is around 4 meg At first speed was only 18 meg but bt guy time before last managed to get higher also I had a faulty lead but the main issue is The internet is disconnecting nearly every day spoke to sky they have sent six bt guys out to fix it and still has problems does anyone know where we stand the only thing is sky has renewed my contract with phone and internet as speed increased I was incontract before for 11 months all i want to do now is leave sky with my telephone and broadband and move to a company that can gave me a stable reliable connection I had issues with sky keep calling me but now they don't as i reported them to ico they find no errors when running line tests and bt find no errors Thanks for any advice
  4. I wonder if anyone has any further information on the Superfast Wales roll-out. We live in a very rural part of the Isle of Anglesey and so our internet and telephone come down a good old fashioned copper wire from the local exchange, which is about 2 miles away. As you can imagine, our broadband (can't really call it that to be honest) is no faster than about 2mbps down and perhaps a 1/4 of that 'up'. The website is saying that our cabinet is connected but having spoken to Sky (our current ISP) they tell me that our max speeds are still just 1.5 to 2 mbps. Are there any more detailed roll-out plans available / are any of you able to shed a little more light on what impact, if any, the roll out will have on those of us in properties well off the beaten track?
  5. Just annoyed really Upgraded to sky fibre install date yesterday (7th) Came home normal Internet cut off no Internet at all Rang them twice told defiantly yesterday. Ring again today now told "oh its going to be a week And why oh why does their help line keep saying if your Internet is down check our website for help
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