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Purchased a 'Pioneer XCM86D' Network music player/streamer. After 2 months noticed the sound cut off, but as it came back on didn't think anything of it. This got worse and more frequent as time went on until it happened most the time. Took it back to shop , but only realised after looking out receipt that the manufacturers 1 year warranty had expired by 1 week. Shop offered to repair, however after a couple of weeks unit was returned, told it was not feasible to repair as would be too expensive. Received back today told nothing else they can do. left with item which is just over a year old, faulty and not usable. When I mentioned about rights under Consumer rights Act, shop staff said they cannot discuss it in shop and this was done through customer services only. Phoned them and told as I didn't take out 6 year extended guarantee and I had been over the manufacturers guarantee (even by 1 week) there was nothing they can do. Just feel Richer Sounds have washed their hands of it as I was just over the 1 year guarantee period, although I do realise I should have taken it back far sooner when I first heard the fault. . left with unit which can't use . . .
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