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Hi guys, I hope you can help me. I signed on for the first time a few days ago. I should have really signed on, a long time, due to not having enough regular work, but i remember how the advisors at the job centre, take pride in intimidation and decided that i would rather be broke than have to deal with their insultive mannerisms. i arrive for my 1st meeting with Advisor 1. She looked like she was very board to see me, the feeling was mutual. After getting me to sign what i had agreed in my online application form, she gave me no copy, she walked me over to the 2nd Advisor. She was colder than the first and didn't even speak to me, she just kept on typing. when i asked what she was doing, she said delating templates. If i looked at the screen for too long then, she would switch the screen, to numbers, lots of different numbers. When i asked what was happening, she said that she had been having problems with the computer. But only when i was looking at the screen. Typical….. Anyway, after about 15 mins, she gave me my claimant commitment. as soon as i started to read it, amazingly, after 15 mins of only talking when i spoke to her she started to talk to me… .I WILL USE JOBSITES AND EMPLOYERS WEBSITES …..I WILL LOG ON TO UNIVERAL JOBMATCH… ..I WILL RESPOND PROMTLY TO CONTACTS/EMPLOYERS AND JOBSITES , after the 5th, I WILL, I asked if this was compulsory …remember i was trying to read the claimant commitment, she said it was a requirement for JSA. All of this took over 40mins. I obviously knew that they at the job centre would take advantage of my unemployed status but i wasn't prepared for what actually really happened. As i said, the 2nd advisor only spoke to respond to my questions and then, the I WILL section, that she fired at me, whilst i was trying to read the so called agreement. A few days later i decided to read the so called commitment, only to find that i had agreed to, Available for all types of work Travel 90mins each way to work Available any time any day for min 40hrs Hrs The only thing i agreed to was all the I WILL section, because of the false info she gave me. Fact is i didn't agree simply because she didn't ask me. What am i gonna do?
An investigation by The Times into Lloyds Banking Group has found contractors employed at its largest PPI complaint handling unit were taught how to “play the system” to the detriment of clients. An undercover Times reporter went through the recruitment and training process to work as a PPI complaint handler at Royal Mint Court in London. According to the paper, the reporter was told: • Some bank salesmen had faked PPI information in agreements on loan sales; • Complaint handlers should effectively turn a blind eye to the risk of fraud; • The majority of customers would give up pursuing their complaint if the bank rejected it the first time around; • That a job as a PPI complaint handler could be “morally difficult”. The investigation also found: • A document which openly concedes that Lloyds has lost some crucial customer evidence; • Staff breached customers’ privacy under the Data Protection Act on some occasions; • That the entire operation was based on the assumption that Lloyds’ salesmen never mis-sold PPI. According to The Times, Lloyds said yesterday it had terminated its contract with Deloitte, the company responsible for running the complaints unit, after investigating “issues” at Royal Mint Court. Deloitte had run the operation since 2011. Lloyds said Royal Mint Court employees were now being re-trained by a new supplier “in line with our policies and procedures”. The bank added: “Some of the comments made by trainers to your reporter are not endorsed by Lloyds Banking Group and we believe they do not reflect our high training standards or our policies. We believe the comments to be isolated and they are now being addressed.” Deloitte said that it could not comment on specifics because of client confidentiality, but added: “Deloitte’s role was to process PPI mis-selling complaints from Lloyds Banking Group customers who were sold policies by the bank, in accordance with policies and procedures.” Link: http://www.mortgagestrategy.co.uk/latest-news/times-investigation-exposes-lloyds-ppi-complaints-failures/1072547.article
I really cannot think which forum this should be in. I am in a civil dispute unrelated to banking or dca's or the like. A smallish company claims to have a voice recording of me answering yes to a particular question. The company is UK based but says it outsources its calls to India. I have listened to the recording, a wav file, and it sounds very suspect. In two places the recording sounds like it has had my voice spliced into it, and at at least one other point it sounds as if a section has been removed. The background audio clearly changes in these two instances. Might anyone be able to advise on what I might do or whom I might contact to allay or confirms my suspicion? Strange, I know, but I am intrigued to get to the bottom of it.