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Found 7 results

  1. Regulator finds significant failures at the Presidents Club Charitable Trust READ MORE HERE: https://www.gov.uk/government/news/regulator-finds-significant-failures-at-the-presidents-club-charitable-trust
  2. Surprise surprise http://www.bbc.com/news/business-35129788 But will it make any difference? No sign of it so far. I wonder what Kenneth Radley Davies Smadley Bradley Madley Mavies - their alleged in-house legal assistant and Npower's tame solicitors Wilkins Chapman will make of this. I wonder how many of Npower's victims have they frightened and bullied over the year simply in order to keep Npower's shameful dishonesty and incompetence from being revealed to the public. Of course, £26million is a drop in the ocean and no doubt their execs are all enjoying their bonuses and Christmas parties. Spare a thought for Npower victims? Not likely
  3. http://www.fca.org.uk/news/fca-fines-rbs-and-natwest-for-failures-in-mortgage-advice-process
  4. An investigation by The Times into Lloyds Banking Group has found contractors employed at its largest PPI complaint handling unit were taught how to “play the system” to the detriment of clients. An undercover Times reporter went through the recruitment and training process to work as a PPI complaint handler at Royal Mint Court in London. According to the paper, the reporter was told: • Some bank salesmen had faked PPI information in agreements on loan sales; • Complaint handlers should effectively turn a blind eye to the risk of fraud; • The majority of customers would give up pursuing their complaint if the bank rejected it the first time around; • That a job as a PPI complaint handler could be “morally difficult”. The investigation also found: • A document which openly concedes that Lloyds has lost some crucial customer evidence; • Staff breached customers’ privacy under the Data Protection Act on some occasions; • That the entire operation was based on the assumption that Lloyds’ salesmen never mis-sold PPI. According to The Times, Lloyds said yesterday it had terminated its contract with Deloitte, the company responsible for running the complaints unit, after investigating “issues” at Royal Mint Court. Deloitte had run the operation since 2011. Lloyds said Royal Mint Court employees were now being re-trained by a new supplier “in line with our policies and procedures”. The bank added: “Some of the comments made by trainers to your reporter are not endorsed by Lloyds Banking Group and we believe they do not reflect our high training standards or our policies. We believe the comments to be isolated and they are now being addressed.” Deloitte said that it could not comment on specifics because of client confidentiality, but added: “Deloitte’s role was to process PPI mis-selling complaints from Lloyds Banking Group customers who were sold policies by the bank, in accordance with policies and procedures.” Link: http://www.mortgagestrategy.co.uk/latest-news/times-investigation-exposes-lloyds-ppi-complaints-failures/1072547.article
  5. What the hell is going on. . . . ? Hector Sants, the former Financial Services Authority chief executive criticised over regulatory failures during the financial crisis, has been knighted in the New Year Honours list. More: http://www.telegraph.co.uk/finance/newsbysector/banksandfinance/9770062/Honours-list-Former-FSA-chief-Hector-Sants-knighted-despite-regulatory-failures.html
  6. Now we are to share the responsibility of assessment fails...... "BLAME SHARED" over benefit test failures http://www.bbc.co.uk/news/uk-19906596 When will the ConDems stop and look in the mirror to see who actually is to blame....
  7. I took DWP to Tribunal to appeal a Carer's Allowance overpayment. To find out what information they held on me and my husband we put in Subject Access Requests. We received back 2 sets of documents (thick in my husband's case and very thin in mine). I assumed that they had the right to withhold quite a lot of information because my case was still active. My Tribunal was heard (and I'm pleased to say I won). Less than a week after the Tribunal the Data Protection Team in Glasgow wrote to both of us saying in essence, "whoops we made a mistake and didn't send all the information we should have done. Do you still want it?" We didn't - our reason for asking for it had past and we felt like having a rest from DWP and all their machinations. Now I am going through the DWP complaints procedure and this failure to disclose is one of the complaints I am making. Out of the blue we've just received some bizarre letters from the Data Protection Team in Cardiff thanking us for our original SARs (now over a year ago) and saying they'll issue the records ASAP. I think we should probably let them do this but take this to the Information Commissioner's Office (ICO) once they've sent everything to check that this time they really have sent everything they should have. Is there anything else we should ask them for like compensation or something? and how do you judge what compensation they should make? Should we think about taking them to Court? (we won't get Legal Aid and can't afford a solicitor so we'd have to represent ourselves but it seems fairly straightforward - but are there any bear-traps we can't see as amateurs?) All advice very welcome on this.
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