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Showing results for tags 'failed it system'.
I purchased a ticket, Trowbridge to Waterloo, via the FGW website. Ticket issued no problem, got the email and SMS confirmations as usual. Arrived at the Station - train is cancelled. Station staff told me I can claim a refund for the ticket, plus compensation (as I told them I would then have to drive to London). Filled out the form, attached (and luckily scanned) the tickets. Waited. A while later, get a letter from FGW apologisin. No refund. No compensation. A while later still, get an email from SWT saying they don't have to offer compensation for a cancelled train. I