Showing results for tags 'failed it system'.
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I purchased a ticket, Trowbridge to Waterloo, via the FGW website. Ticket issued no problem, got the email and SMS confirmations as usual. Arrived at the Station - train is cancelled. Station staff told me I can claim a refund for the ticket, plus compensation (as I told them I would then have to drive to London). Filled out the form, attached (and luckily scanned) the tickets. Waited. A while later, get a letter from FGW apologisin. No refund. No compensation. A while later still, get an email from SWT saying they don't have to offer compensation for a cancelled train. I repled to the SWT email saying my claim is not for compensation due to a cancelled train, but for a failure in their IT system to inform me when they cancelled the train. I was also told the system should not have allowed me to book that train, so I advised it's actually 2 failures in their IT system. 2nd response from SWT was "I don't believe I am going to be able to respond to your satisfaction and I'm afraid that further correspondence will only serve to frustrate you." I am about to take this to the small claims court but before I do, I wondered if you have any other routes to sort this mess out. Many thanks, readers.
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