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  1. I was on repayment plan with Uncle Buck paying £20.00/ Month and always on time, anything missed (3 payments already) now I received this email We have reviewed your account and currently our recommendation will be to either instruct an external debt collection agency to collect your outstanding debt or pass your details to an external litigation company who may instigate legal proceedings in the form of a County Court Judgement, Third Party Debt Order, Attachment of Earnings or Bailiff Enforcement. You will receive further communication about the course of action we intend to take within the next 7 days. We also have plenty of ways for you to make your missed payment. The fastest way you can do this, is by using one of the options below: Visit our payment portal here. Or login to your customer login portal here. Alternatively, you can telephone our automated payment line on 01959 543400 and choose option 2 and follow the instructions If you would prefer to speak to a member of the team, all you need to do is call us on 01959 543400 and choose option 3. We do not want to take this form of action, we would prefer you to speak to us and discuss a way forward so please contact us immediately. You can also provide us with a copy of your income and expenditure via our website. It’s so simple, just visit our Budget Planner page and once completed we will be in contact. “ Why they doing this if I was repaying? Outstanding 180.00£ no problems never with my payments
  2. Open Consultation Banning the use of combustible materials in the external walls of high-rise residential buildings READ MORE HERE: https://www.gov.uk/government/consultations/banning-the-use-of-combustible-materials-in-the-external-walls-of-high-rise-residential-buildings Important please be aware this consultation closes at 11:45pm on 14 August 2018
  3. Hi all, Thanks for giving this a read. Please let me know if this is not in the correct sub-forum and I'll flag for it to be moved. I'll try and keep this short and succinct: We have just returned home from our time away in another city for work and we kept our car in the private residential basement car park for our building - key fob / building access is required for entry. We noted that a number of external components had been stripped off our car and taken. The interior was not broken into as far as we could tell. Additionally, the wires to the CCTV unit which overlooks the whole car park had been cut and the unit taken away. The car park itself is quite small - fits about 8 cars and is rectangular in layout. We did what we could on a weekend: informed the police, put up posters and notices around the car park, and spoke to our neighbours. One person reported that the CCTV unit had been missing for more than a month. We also e-mailed management with regards to this footage and to also inform them that the security of this car park is compromised. The question: would 'management' be liable in this incidence? We pay a fairly significant monthly premium to them - £50 (an official letting agent) - in addition to rent, for a parking spot in this car park yet we were not warned to park at our own risk, nor are there any signs to highlight this. Plus no signs to highlight active CCTV monitoring. One would think that for such an additional amount, there would perhaps be more attention to maintaining the security of this car park (occasional checks of CCTV camera for faults, for example). I agree that parking the car down there for 4 weeks without checking it is questionable, but in consideration of the fact that we were away for work and such a car park requires key-fob access, there was a CCTV, it is private and in the basement, this may perhaps be forgivable. We are waiting for management's reply - hopefully by today, but just posting this in preparation for the direction we hope to take. Thanks in advance for your thoughts.
  4. Hi The external drain which deals with waste from the kitchen is totally blocked and flooding our front garden. My husband attempted to clear it by putting rods down but cannot open to cover as a key is needed. The Landlord doesn't have anything to open it and informed us that as he's away on business we'll have to sort this ourselves! I'm far from happy about this as I don't believe it to be our responsibility as it's an external drain plus we cannot afford to get anyone out to clear it for us. It is really badly blocked, any water going down the sink or from the washing machine is flooding straight onto the path and quite frankly I'm sick of my kids having to wade through it everyday dragging all sorts of mess into the house with them. We live in a detached house and the drain isn't shared with anyone else. Any advice appreciated Lisa
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