A friend of mine is having a nightmare with her Experia Miro mobile phone . . . it loses mail, it loses calls, it loses contacts and turns itself off intermittantly . . . she is 1 year into a 2 year contract and been back to the vodafone shop many times to resolve the said problems. It has been sent away to be fixed and it's still happening . . . to say this phone isn't fit for purpose is an understatement and the fact there are so many problem threads like this my friend is worried it will never be resolved. What legal rights does she have to get this sorted because fixing it doesn't seem to working and she pays £28 per month for the privilege! Thanks in advance for any help posted . . .

Got a E1 for christmas and had no end of problems with it since. I have one it is back at vodafone shop waiting for me to collect after being repaired allegedly. l am not the only one having problems u can establish this from the vodaphone reviews. It has deleted everything on my SD card. U cant set ringtones as when it had music on it nothing was recognised but the text tone could be recognised as jessie j pricetag. All photos deleted. It has also caused no end of problems with my sim card. I have not recieved text messages regarding things from vodaphone since my sim card has been in that phone to the extent my family group was suspened as l did not get the texts and my family group despite being reactivated has not been fully reactivated as noone can make calls without it charging them. Apps deleted or disappearing of the home screen and if they are on the home screen on installed they dont work. Further sim problems include telephone numbers disappearing texts from the schools not coming through. keeps dropping the wifi to forget so l have to re enter this about 3-4 times a day. I am sick of this phone. I dont even think its fit for purpose but according to vodaphone store they have not had any problems and not even one back. I know thats a lie as l have returned 2. The phone was brought on the 15th Dec using cash. My partner was told by the store manager(K) we had until the 19th Jan to return for a full refund. When it was taken back on the 17th She denied this. K is also the one that claimed they have not had any back. K also claimed it was my memory card that caused the problem but when she was shown the memory card in the e1 was not suddenly being recognised but when it went into the old phone a vodafone £40 phone it was working and being recognised she changed her mind. Can l get the money back for this phone as l dont want it as l dont believe its fixed.