Yesterday, I came from Bournemouth to Plymouth. I had to go to Southampton and then to Bath. No problems with the journey to Southampton and the journey to Bath was delayed by 7 minutes. (not an issue)
I then got to Bath and the train was delayed by one hour. We were never updated with what was going on. The train was absolutely packed and there were no reservations on seats. Having spent Sunday running some 13 miles, I really didn't appreciate being forced to stand on a train. Thankfully, I only had to stand from Bath to Bristol.
I did write something on the FGW Facebook page and their response was:
"Sorry we were unable to reply yesterday, we were extremely busy. We were putting out many updates on our Twitter page, on our website and at stations, but I am sorry if you were unable to access this information. Severe signalling problems meant that many services were disrupted yesterday, with many being cancelled. Because of this, we were unable to put out seat reservations and the trains that were running were very crowded. Sorry for this."
I've looked at whether I can get compensation for this, (I had to get a taxi home @ £5 because no-one could pick me up due to the trains running late) and there's a bit that confuses me:
It asks how much you paid for your ticket. I paid roughly £43. But the first 2 train were south west (?) and the third and final train was FGW, which was delayed by an hour. So, what do I write on the form for how much I paid? The full amount and then sent all tickets off?