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Found 2 results

  1. I've just had an email about the new pet reception building that opened this week. Hopefully this is good news for anyone travelling with their pet, because the old building was pretty small and the dogs were quite close to each other. Cats looked particularly unhappy to see a bunch of dogs in there and should like the drive-through facility. We crossed on a bitterly cold winter's day and there was nowhere to sit with your dog, just the car. If you have to wait for your crossing, it can be very uncomfortable for all concerned. It's not clear if they have any refreshments for pet owners in the new facility, because we ended up taking it in turns to go into the main terminal. We didn't see any seating outside that dog owners can use, which would be a nice addition. I'm having trouble posting their email and can't find anything online atm, will try to post it below, HB
  2. Dear forum members, I am wondering what sort of national and/or European transport regulations apply to Eurotunnel. Following a delay of around 1h30 on a Eurotunnel train recently (on a journey of 30 minutes), I complained to the customer service by comparing the service that we experienced to the transport rules stated by Regulation 1371/2007 (regulation on rail passengers' rights and obligations). Although I did obtain a (small) compensation, the customer service states that Regulation 1371/2007 doesn't apply to Eurotunnel. For any future Eurotunnel problem, I would like to know whether this statement is true, and if it is then what are the transport regulations they need to stick to? I have been searching for the answer of course but can not find anything. The Eurostar website does mention it but not the Eurotunnel's one. Thank you in advance.
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