We have had a terrible exerpeince with this company. Let me make this known from the outset, we settled our council tax debt within 5 days of receiving the intial letter from Equita however our dealings with their representative: [ Mr x; Mr y; Mr z ] (whatever alias he currently uses) was disgusting. My wife made an initial call to the contact number provided on the letter from Equita, but she was immediately transferred to this rude and unintelligent thing they call a Bayliff. My wife asked simply if we could make the repayment of the debt in equal and regular installments (3 monthly payments to repay the £250 owed to Birmingham City Council for Council Tax from 2011). She was told straight away that unless she made the payment in full there would be additional charges added to the account, these would be around £160 and include a visit from a Bayliff. She then called Birmingham City Council who advised her that the Bayliff HAD TO enter in to a payment plan, and that she had a right to speak to the office directly and liase with a person there. However, when she tried to call the landline number again, and having spoken to James and Justin she was transferred without warning to the rude, aggresive and argumentative individual named Mr x. He pursued to shout and demand immediate payment. I then took the phone from my wife and advised this idiot in no uncertain terms that if he wished to continue in this vein of conversation that we would report him to the Civial Enforcement Association. He didn't know who they were and actually told us that he was regulated by Birmingham County Court - another indiciation of his intelligence and geenral level of common sense?! How these people can be left with the responsibility of arrangement fair payment plans with our societies most needy is beyond me. Anyway after advising him that I would pursue the issue he began to get aggresive to me. Now I am fortunatley a seasoned and trained MMA fighter so I rarely get intimidated by such behvaiour. Indeed I offered this imbasile the opportunity to come to my house and discuss the terms face to face, to which he declined and suggested he would call the Police. Anyway to cut a long story short we called to complain to Equita and speak with [EDIT] and [EDIT] who are supposidly responsible for customer complaints. We were told that they did not take phone calls and that they would only accept a complaint in writing or in email format. We then called the Civial Enforcement Asssocaition and also the registered head office of Equita based in Northampton. We advised them of our issue and they said they would respond in writing. In the meantime I sent my wife to pay the bill at the cash counter in Birmingham in full, in order to avoid any further charges being added to the account by way of additional Bayliff visits. Low and behold when we returned to the house, they had indeed visited (in my view to procure further charges on the account). However the morons didn't realise that minutes earlier we had closed the account at the cash counter (therefore costing him an uncecessary journey). I am looking to form an action group against Equita and anyone else who has dealt with [ Mr x ] the Equita Bayliff in the Birmingham area. If you would like to join a public protest which will be covered my local media please contact me. We will cover the legal costs of anyone who wishes to join us in a class action. We are looking for victimes of Equita Limited in Birmingham and specifically anyone who has been wronged by [Mr x, Mr y,Mr z] or whatever other alias he has been using at the time. I have issued a formal comlpain against this brute and rogue collector to the following organisations: Civil Enforcement Association, Birmingham City Council Trading Standards, Birmingham City Council Revenue Department (Chris Gibbs), Head Clerk at Birmingham County and Magistrates Court, BBC Midlands Today News Show, ITV Central News Show, BRMB Radio Station to name but a few. This company and their [EDIT] practices must stop now becuase innocent members of hte public are being misadvised and [EDIT] by way of targetted mis-information. We suggest arranging a protest at the reception of their offices based in McLaren Building, Priory, Queensway where we will be joined by local media and also Birmingham City Council representatives.