Hi, I wonder if I couold ask for some help regarding our utility supplier Scottish Power Last October we moved into our present home, once in we attempted to set up our utilities online and we managed to get a favorable deal fixed for 12 months. However Scottish Power cancelled both attampts to set these up online and gave no reason for this. we contacted the Energy Ombusman who advised that there was little we could do since we could not provide proof that Scottish Power had cancelled these arrangements. Somehow the cancellation letters had been disgarded in the reorganisation following relocation. What the Ombusman services did say though is that they would broker a deal where we would be allowed to pay them back in an 'Affordable' agreement and that the utility company would offer an apology and a slight concession on the bill. This seemed acceptable and I duly contacted Scottish Power, who were a) Very off hand b) Would not give us an affordable way of paying the amount back other than installing a meter. We have never had the inflexibility of a meter and never been in debt at all and as the problem was caused by them cancelling our agreements and not answering our calls we thought that this was more than a little unfair. we contacted the ombusman services and asked them to re engage and re open the case since Scottish Power were not keeping their part of the agreement which was to help us put in place an affordable solution. Now it appears the Ombusman are just not answering our mails. We are now trying to understand if there is anyone else we can contact to try to assist and move things forward. Any help or suggestions would be most welcome. Citizens advice told us that they could not get involved because the Energy Ombusman was already involved. The point is that they are not helping the situation and appear to now be ignoring our please for help here. We will pay we are just trying to get some sort of decent payment terms from Scottish Power and just asking to be treated reasonably. Many Thanks, John.