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To summarise, stay away from them, absolute rubbish customer service. Usual story - current supplier's plan coming to an end, comparison sites show Sainsbury's as cheapest option so despite previous run ins with British Gas I sign up. Order is confirmed, all details correct, they will contact me for meter readings in due course. Didn't hear another word until a neighbour brings round a letter addressed to me at her address about the direct debit. After first accusing me of putting in the wrong address, they eventually concede that it was their error but say it doesn't matter because no harm was done. My supplier hasn't been changed so they offer to honour the price I was quoted if I still want to transfer. They have taken the first direct debit payment but promise to put it back in my account immediately. Then 5 days later they change their minds and say they haven't taken it only to back track again when I get stroppy. Refund is allegedly on it's way with a gesture of goodwill (they offered a bouquet but that would play havoc with my hay fever so I'm having the cash instead) but for some reason I have now opted to take my business elsewhere. Neighbour is not so happy - they're still trying to change her supplier back but she's not holding it against me. I hope she gets more than a bouquet, but I've given her the forum details just in case. I knew going back to British Gas was a bad idea, but did it anyway. It's a bit like running out of wine so having a whisky even though you know it will give you one hell of a hangover in the morning.