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  1. Hi all, I am helping a friend send a SAR to a company. They can be sent by email, I believe. I wanted to check that it is essentially the same as if you were doing it by letter? Thanks, C
  2. Hey CAG, Posting on behalf of a friend. In short she doesn't have a tv licence as doesn't watch live tv only netflix. However her young daughter downloaded BBC iplayer on her tablet and signed up and gave her mums post code etc and obviously must of said she had a TV licence. Fast forward a few weeks and my friend gets an email that says "Our records show you've used BBC iplayer on a number of occasions in recent weeks. As your no licence need status is now invalid you need to buy a TV licence" and gives her a link to buy. Does she need to buy one, her daughter being on early te
  3. We are getting reports of people receiving spam emails to their email addresses whcih they have used to sign up to the CAG. We are checking but it seems that our email database may have been hacked. We are very sorry for any inconvenience this may cause to you. You should always be very careful when opening emails - and especially be careful about clicking links contained in them. We'll report back here as we find out any more.
  4. Hi everyone, Could a persistent failure to respond to two emails and a phone call be seen as a failure to act? Background Person A took a company B to Tribunal on age discrimination grounds Person A asked his agency C for relevant documents Agency C failed to respond despite two emails and a phone call Person A now makes allegation of victimization against the agency C Agency C is now claiming that person A had the document that is why they didn't respond Person A didn't have the said document! However, my question would be: why didn't the agency
  5. Hi I have had an ongoing battle with Lantern (motormile) trying to chase for an alleged Lending Stream Debt. I have provided them with a statement from Lending Stream showing a £0 balance outstanding which they have ignored and i am now receiving threat emails from Wilkin Chapman's "Lantern Team" saying they can't discuss by email due to data protection. I have sent them the same statement i have sent to Lantern and i'm certainly not calling them. Is there a templated response to an email? This is what they sent me "Good morning Thank you for your e-mail, we can
  6. Disclosure and Barring Service Email addresses are changing READ MORE HERE: https://www.gov.uk/government/news/dbs-email-addresses-are-changing
  7. I am a landlord, I did think this might go into the lettings forum, however I think it could be a general legal issue relating to contracts. We have a joint and several tenancy agreement for tenancy due to start next month, students. (Downloaded from National Landlords Association so hopefully current. Note my LL NLA membership has lapsed but they do keep giving me free access to the document library as an ex member) One tenant wants to exit the agreement and has been very helpful in finding a replacement T. The other T's are happy with the new T so wish to employ a "deed of transfe
  8. I am a landlord, I did think this might go into the lettings forum, however I think it could be a general legal issue relating to contracts. We have a joint and several tenancy agreement for tenancy due to start next month, students. (Downloaded from National Landlords Association so hopefully current. Note my LL NLA membership has lapsed but they do keep giving me free access to the document library as an ex member) One tenant wants to exit the agreement and has been very helpful in finding a replacement T. The other T's are happy with the new T so wish to employ a "deed of transfe
  9. I'm changing my email address and want to amend the address that CAG have (the address you use to send me notifications when someone responds on a thread I've posted on). I must be having a bad day because I can't find the setting anywhere for changing my details! How do I do it?
  10. Hi All Really appreciate your help on this. I have googled and I don't think there is anything we can do, but thought I'd check here. My mother had a quote for £2700 for some building work. She Emailed the builder and he set a date to start work. She had a reply saying it was confirmed etc. They sent numerous communications. Then she had a reply from the builder on a fake Email address that looked just like his asking for £900 payment to secure the date. She checked his references etc and it all seemed okay. 2 weeks later the builder called her asking fo
  11. Just had two of these emails pop up in my in box: The email claims to be from Support @ tvlicensing.co.uk, but a brief look at the email headers reveals that it was sent from a French IP address assigned to Orange.fr. As TVL do not have an email address for myself, it is obviously a phishing attempt. Do NOT click on the link and never, ever enter any personal information.
  12. Hi All, Had this email this morning from Motormile Finance asking me to call them urgently Dear Mr Please contact Motormile Finance regarding your outstanding account on 01138876876 quoting reference. Yours faithfully MMF Not sure who they are or why they are make contact, I have got some debts and paying the creditors directly. Should I wait until they send letter or call them to find out cheers
  13. Hi all. I was due to nake a payment to mr lender in the morning. I have got the cash but can not pay by debt card. They only accept card payments so will add fees if not paid. Just another way in ripping off people. Just need to transfer funds and get rid of them asap
  14. Hi I guess my hope from posting this thread is to find out what, if anything, you would do in my circumstances.... I swtiched broadband/phone providers in May 2017. I realised i would lose my 10 year old email address but was ok with this and went about trying to change all online account details which used the old address before the termination date. Then largely forgot about the old account. In December this year my airline loyalty account was hacked. After speaking to the airline they told me that the hacker had entered in my ID number and then used the forgotten password
  15. Anyone heard from this lot? (No idea what it about obviously and not replied) and obviously won't be stupid enough to phone them either btw name been edited Dear j_semple Our Reference: 5424/97692 We have been instructed with regard to this account and have been provided with this email address for you for the purposes of communication. If this is not the correct email address for you, or if you do not wish us to communicate with you by email then please contact us by telephone on 0844 858 8888. This email is automatically generated, please do not reply by email
  16. Hello, This morning I received an email from ZZPS as follows: "Important Please Read Please contact ZZPS Limited in relation to a personal business matter. You can reply to this email, telephone us, or visit our websites. Email: customerservices@zzps.co.uk Websites: http://www.zzps.co.uk & http://www.ipaymypcn.net Telephone: +44(0)1932 918916 It is important that you make contact Regards Customer Services ZZPS Limited HASH(0x16302480)" There's no reference or any indication whatsoever of what this relates to, except for the "ipaymypc
  17. Hi, For the very first time I've received a spam email sent to an address that I only use with CAG (it's a specific user @ one of my own domains). It's not the address associated with this log in, but from a much earlier account I had here at the peak of the bank charges reclaims. I've not logged into CAG with that account for many years now. Is there any chance that you have a security breach? Regards, OMWO
  18. Made a complaint to FOS about paypal. Just got a reply. Seems like the adjudicator's provisional conclusions. He's found paypal had done no wrong. Here's what it says on the bottom of his email: Notice the change in font size, when it says "But If you don't agree with what I’ve said, please let me know why by 6 February 2017. I’ll look at any new information you give me and let you know what I think." I had to really strain my eyes to read this. Surely this is a nudge tactic by the FOS to close-off complaints.
  19. Not sure where to post this but I just had to show you the latest email from the US customs!!!!! or so they say U.S. Customs and Border Protection 1300 Pennsylvania Ave NW, Washington, DC 20229, United States. Urgent Attention: Beneficiary, I am Assistant Commissioner Kevin K. McAleenan head of Field Operations (OFO) of the U.S. Customs and Border Protection (CBP). We have just intercepted and confiscated two trunks at John F Kennedy Int
  20. Does anyone happen to have a contact email for Aqua and marbles? Im aware its the same company but i cant find one? A colleague of mine had to take some time off work due to various personal issues. He's now back in work, but is behing with other more important bills and wants to arrange a reduction in payments, a payment break or even better stopping interest for a couple months. He refuses to deal with them by phone, as for the last 2 weeks, marbles has been attempting to contact him 8-9 times per day, going by his call log. Anyone able to shed some light on the elusive email
  21. READ MORE HERE: http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/email/email-closure
  22. Hi Guys, I just got this from MMF. CURRENT OUTSTANDING BALANCE: £1777.50 Our efforts to contact you are becoming exhausted as we have made several attempts to offer you a repayment solution and even a discount. In light of this we are preparing your account for one of the following possible actions: Legal Assessment - your account may be sent to our legal partner Moriarty Law, who will assess your account to determine if legal action is suitable. If they consider this to be the most appropriate action, we will inform you of the next steps. You should be aware that ther
  23. My motor insurance due for renewal next month, and today received a spam email (BISL) encouraging me to renew direct, using the highly attractive offer of a £5 Greggs gift voucher! I phoned them and asked why I should take up their kind offer bearing in mind the fact that renewing direct might well cost over £100 more than buying exactly the same cover online. Other than some pointless waffle obviously from a well practised script, no real answer to my question. Thing is here though is they are offering an incentive to customers to renew direct, which is going to cost them more
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