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Found 11 results

  1. New tougher electrical safety standards to protect private tenants READ MORE HERE: https://www.gov.uk/government/news/new-tougher-electrical-safety-standards-to-protect-private-tenants
  2. Hi folks Long story but hopefully I will keep it as short as possible. On 24th November 2016 I purchased a Whiteknight Dishwasher from co-op electrical, it was delivered on the 26th November, all was going well till the 4th January 2017 when it stopped draining and warning light was flashing and bleeping, I looked at manual and fault code was "Overflow - Some elements of dishwasher leaks" I called co-op electrical who said I should talk to whiteknight to arrange a service engineer to call. I called whiteknight who said that their own engineers don't cover my po
  3. Could I ask please. I bought a tumble dryer online from Co Op electrical 4 months ago. A week and a half a go it just stopped working. I called AEG the manufacturer, the chap got me to press several buttons in sequence so he could see what the fault was. Seemed to think circuit board had gone. I called Co op, they said I have to have an engineer sent out to fix it. They were supposed to show today but called to cancel saying the part had not arrived and don't know when it will. I called Co Op again and told someone would call me back, but that did not ha
  4. I seem to always have bad luck when buying stuff, bought a DSLR camera less than 4 months ago at PC world and been using it a lot as I am a keen photographer. It just developed a fault which is going to mean that I am without it for probably up to 2 weeks, which is not really great right now because I am using it a lot and was planning to go away next week and take some photos with it somewhere, but if it's away getting repaired then I can't obviously do that. I'm just wondering where I stand with my consumer rights here. I paid for the use of an item specifically
  5. Hi All I hope you can help. The situation is that I was due a quite substantial refund from co-op electrical for faulty goods that they couldn't replace. Co-op electrical state that they have refunded the money "to the card/account that paid for the goods" however the card issuer states that "my account" has not received any funds, and quite reasonably they cannot check whether the funds have been added erroneously to another account. I have tried to get co-op electrical to give me the account details (mainly number) of the account they have refunded to but they will only tell m
  6. Have a Prestige 2100 steriliser for my work - the heating element according to the warranty has a life time guarantee. The unit works fine and legally, but the heating element has a hot spot and needs replacing. Sent machine back for repair early September. It was received, but have had no response from the company despite having sent emails and letters. Suggestions?
  7. Hi All, Very quick question, I've recently bought a used car. It has a couple of niggly faults: 1. Wheel Bearing - this is being sorted by the dealer 2. Automatic Head Light Adjustment Fault Its the 2nd part I need clarification on, it happened a week after owning the car, I've reported it to the dealer but they have stated that only major mechanical faults are covered under the warranty they have given me. They are only doing the bearing as it would have been bad before I took possession of the car. Its a 06 Plate Citreon C4 2.0 HDi paid £3999.00 Thanks.
  8. Hi I am a new user, could you please read below and advise which forum i should post to. I'm most grateful and please excuse my inexperience with this site. ----------------------------------------------------------------- We purchased an industrial property around 7 years ago. The previous owners had a high capacity electrical supply fitted to cater for their needs. Our present energy supplier SEE are charging us £805 per month! (almost £70,000 over 7 years), for the facility to use large amounts of electricity if we want to. I recently joined the present owner of the pr
  9. hello my street was affected by the floods of june 2012 although my house was not flooded since then our lights have flickered and tv goes off then back on 3/5 times a day and now ive noticed our combi boiler turns off then back on i had my electrics looked at and my tv looked at both are fine and was told the floods had damaged the underground electrcity cables so i contacted northern powergrid who sent a engineer out and he told me that nothing could be done until a lot more of my street phoned up to report the fault then a team would be sent out to find and fix the fault i have complained t
  10. Hi all I’m getting in touch on behalf of the Electrical Safety Council – the UK charity dedicated to reducing electrical accidents and deaths in the home. Electrical accidents currently kill around one person every week in their home and injure 350,00 a year. We’re currently running a campaign about faulty electrical goods and we need your help. Have you or a family member ever bought second hand or cheap electrical goods online or at a market stall and run into problems? Perhaps the product didn’t work, overheated, or even caught fire. If so – we’d love to speak to you. If we use y
  11. The UK has the safest mains plugs and sockets in the world, however there are many illegal and dangerous counterfeit plugs being sold. Counterfeit plugs are often distinguished by having partially sleeved earth pins in clear contravention of BS 1363, that means that they cannot be legally sold (The Plugs & Sockets etc. (Safety) Regulations (1994)). Despite that they are freely available from (amongst others) many ebay sellers, and even Amazon! Some of the counterfeits also have counterfeit fuses fitted, others have no fuses whatsoever! (To see what a counterfeit fuse can do, wat
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