Asking for some advice on behalf of a friend.
On Tuesday 23rd May he upgraded (previously with O2, contract expires shortly) and took out a new EE mobile contract which included a new phone (Samsung S8 plus), on Thursday 25th May the phone is delivered.
However upon taking receipt of the parcel,
signing for it and the courier disappearing
he noticed the package had appeared to been re-sealed with sellotape.
he proceed to open the package and found the phone box partially ripped,
after opening the box the phone was missing
however all the accessories included with this new phone still remained.
Now he has contacted UK Mail and EE who have said they will investigate
but want all the packaging and contents returned.
EE have blacklisted the handset on UK Networks, and it has been reported to the police with a crime reference number issued.
He has returned all the packaging and contents as requested, photos of the packaging and contents have been taken also.
He is concerned that has a new contract with the phone he does not have as it was stolen.
EE and UK Mail are unwilling to do anything else until its been thoroughly investigated.
He has asked to cancel the contract also under the cooling off period but that has been declined as a theft has occurred.
Now where does my friend stand?
Is there anything he can do?