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Hi all, I purhased a Canon DSLR in April 2012 ago on credit card (which I no longer hold) from Jessops. It has just developed a fault whereby the mode dial does not select the correct shooting mode. Am I covered under the sale of goods act/consumer rights act as it now is? To complicate things, I think Jessops went into administration in 2015, then started trading again? More importantly, I am currently travelling in Central America and Australia for the next 18 months, so need to get this fixed locally (currently Panama City). I have checked my travel insurance policy and it does not cover electrical or mechanical breakdown, so I don't think I am covered by that. Any advice on how to procede would be much appreciated. Kind regards.
Hi, I bought a Digital SLR earlier in the year which included a kit lens. After a couple of months I noticed some slight problems with the lens: There was some slight play in the lens, and when adjusting the zoom, it made a slight "grinding" noise and the field of view appeared to move slightly. Although I didn't notices this straight away, the lens was not dropped or mis-treated in any way. When I took it back to the store from where it was purchased, the assistant agreed with me and sent it back to Canon for testing. Canon have now returned it and said that they cannot find any fault with the lens. I have tried using it again to see if perhaps cleaning and/or reassembly had resolved the problems, but it is the same as before. Although I am not happy with the lens, I am not sure whether these are just features of that model, or faults, and if so, whether to take it up with the retailer or the manufacturer. Any advice would be most welcome! Thanks.