Showing results for tags 'driver at fault'.
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Hello, could you please give me your view on following situation: My wife hit parked car in our street. Minor damage - few scratches on that BMW 5's bumper. She left her details under the wiper for owners to come back. They have and, over few weeks, their bumper got fixed / replaced and insurance companies (I thought) have settled the issue financially. Only now, three months after the accident I received a claim asking me to pay crazy money (almost 3k) for the rent of their courtesy car. When I spoke to them with that claim in hand, they said they were offered a courtesy car in the garage, as it was included in their coverage. It took - for some reason - long 12 days until they got their car back. It looks like my insurance company has paid for the repair only - as I believe any 3rd party insurance does. And their insurance refuses to pay for the courtesy car, or is now trying to get that money from me. I had no idea they were using courtesy car up until now. And feel no responsibility for whatever are the terms of their insurance contract. In addition, 12 days to fix the bumper seems bizarre to me. Anyone has a similar experience or advice? thank you very much.
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