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  1. I ordered from the dorothy perkins website on June 10th. On June 14th, i called to enquire about delivery and was told it had been delivered on June 12th @ 9:26am. Well, hold on just a minute, i was at work at said time, normally leave home by 8:30am for work. Of course i asked around when i got back home that evening, no one had it. They promised to look into it and call me back. June 18, i called them again as i had heard nothing from them and i was told someone would get in contact with me by the end of the day, but of course no one did. June 19th, someone called me saying that they are requesting further information from the courier and it might take 72hrs for it to be resolved. June 20th, a call to say the courier says they definitely delivered to my address. Dorothy perkins asks if i recognise the signature, well that is not possible as i had not even been sent any tracking information, so they email it to me and of course, i do not. I was then told that unfortunately there was nothing more they could do for me, im sorry? No goods and no money? Are they kidding me? I asked them to tell Hermes to send down their driver so that he can identify where and whom exactly the parcel was left with. They called me back saying unfortunately this would not be possible. I let them know that under the sales of goods act, it is their responsibility to make sure i receive my order, but i was told that there wont be a refund and that was their final decision. £370.40 gone Now, i am not the sort to just sit and shut up about it. I will be sending a written complaint to their customer care with a copy of my signature but what else could i do? I mean, am i really going to not receive my items and lose my money too? Took me 4 months to put that money aside for shopping and now i feel stressed and scr**ed.
  2. Morning All My mum recently found a load of statements from Debenhams, Bhs, Dorothy Perkins and Evans store cards that she had a few years back. All of which had Account Cover attached to them. Until recently she didnt realise that in fact she didnt need it as her employer would of paid her for any illness/accident for at least 18 months on full pay. So we started to reclaim. In filling the forms we realised that it was GE Money that the complaints went to She had all statements so we filled in the FOS questionaire and attached the spreadsheet with the maths and sent them off. We have had two replies both from Santander for Bhs and Dorothy Perkins. The both said get lost pretty much you wont be getting a penny from us. This is the final response, case closed go to FLA ??? I done all my charges a few years ago and was pretty successful. Since then however it seems to have changed quite a bit. I am now at a loss as to what to do next. Do I write to Santander ? Do i contact FLA (not sure who they are in fact)? of do I go straight to FOS?? Any help will be greatly appreciated as I am at a total loss and I reckon mum will be getting a few more of these letters this week. Thans Olives xx
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