Received a letter this moring in the post from Dollar UK who trade under Instant Cash Loans, who in turn operate the brands Payday Express, Payday UK and The Money Shop. The letter states that during a review of customer accounts, the company discovered they had left hard searches on my credit file between August and November 2016. As a consquence, they have offered compensation of £75 as they believe the hard searches may have been to my detriment. The offer is in full and final settlement of the issue, which my husband thinks is an attempt to buy me off, and if I were to press harder I could take more off them. I'm more concerned by the unsolicited mail, and I'm reticent to give my bank details in case it is an elaborate [problem]. I have to send the form back by the end of February, and I'm not sure how to proceed. Thoughts?

Wow....One for the record books! HERE Source - Credit Today I'm mightily surprised about this! Time to get claiming folks!

Taken from the FCA website. http://www.fca.org.uk/news/payday-firm-dollar-agrees-to-improve-lending-practices-and-refund-700000-to-its-customers Dollar, trading as The Money Shop, will repay interest and default charges to 6,247 customers. Due to a systems error they were given loans which breached Dollar's own lending critieria. Dollar operates in the UK under the trading names of Payday UK, Payday Express, The Money Shop and Ladder Loan

Not sure which company is dealing with this as I have 2 letters a statement of account from Lowell but a debt letter from Red - are they the same company ? Dollar finance is the money shop . . I got this debt in 2009 after taking out a £200 loan which I am now asked to pay back £320 I have with this one as I have with the others set up £5 a month (which they have accepted with no problems) Can I request a CCA of these as I done it all in store . . so an agreement was signed at the time of the loan being accepted. Arghh ... Burying my head in the sand seemed so much easier

Hello all, I've had to start a new thread about this one as my last post was so long ago. I had a few debts that we successfully swatted away but unfortunately lowells decided to eventually track me down at my new address and have had the cheek to send me a letter! This one should be quite straightforward though and something we can have fun with SOME BACKGROUND I joined up here in July 2011 with some debts being chased that were Statute Barred, one of which is the debt I am referring to here of approx £500 to a company called Dollar Financial (TheMoneyShop). At the time I had recieved letters from both Lowell and Red (I believe their "debt collection" arm) relating to this and another debt, and Lowell MADE UP a payment that I had apparently made them which would have meant the debt wasn't stat barred. I challenged them, and never heard back. Unfortunately they have now decided to follow up with me at my new address about the Dollar Financial debt, and have sent me this nonsense in the last few days: *************************************** Date: 27 November 2012 To Psyduck Lowell Reference Number: XX Original company name: Dollar Financial Original Account Number: XX You owe: £XxX.XX Dear Mr Psyduck We're contacting you about your Dollar Financial account which was opened on the XX/April/2007. Dollar Financial have sold the account to us as there is an outstanding balance whcih they have been unable to recover. This may be because Dollar Financial did not have your up to date address details and therefore you were not in a position to discuss this with them. We have used the services of a Credit Reference Agency and they have provided your address to us. Therefore we would like to discuss with you a repayment solution to repay the outstanding balance on this account, and to confirm the information we hold is correct and up to date. If you have any queries or questions you would like us to answer regarding this account please call us straight away on 0844 844 4716 where one of our account managers will be more than happy to help you. If you do not have any queries or questions, and if you do not contact us to discuss repayment within 14 days from the date of this letter, we will pass this account to our debt collection department who will take the relevant steps to recover the debt. To make payment in full, or to set up a monthly repayment plan, please call us on 0844 844 4716 or visit our website where you can make a repayment. Our web site address is www.lowell.co.uk. Once you are making repayments towards this account, or if you repay the balance in full, we will update the Credit Reference Agencies on a monthly basis so that other potential creditors can see you are repaying this debt which could help you obtain credit in the future and improve your credit score. Yours sincerely Andrew Bartle Chief Operations Officer *************************************** Problem is that I have signed up for utilities in the last few months so they could have found me from that. The debt will be stat barred in April next year and it's also important to note that I have not received ANY communication from them, at either address, about this debt since June 2011. Previous correspondance can be found in my previous threads. Advice on how best to proceed please? Thanks psyduck